Human Centered Design Engineer
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Job Description
Human-Centered Design Engineer improving WRS Health’s cloud EHR and practice-management products. Researching clinical workflows, prototyping AI features, and testing accessible healthcare experiences.
Responsibilities:
- Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients
- Partner with account managers and support teams to identify usability pain points from client feedback and support tickets
- Translate research into personas, journey maps, service blueprints, and system workflows
- Present research insights to product and executive leadership to shape roadmap priorities
- Facilitate cross-functional design workshops
- Build low- to high-fidelity wireframes and interactive prototypes
- Design AI-powered features such as AI charting and AI agents with human-in-the-loop review
- Plan, moderate, and analyze formative and summative usability tests
- Evaluate safety-critical workflows including medication management and e-prescribing
- Support ONC Safety-Enhanced Design testing
- Partner with product managers, business analysts, and engineers in Agile/Scrum teams from concept through release
- Uphold WCAG, Section 508, and HIPAA-safe research practices
- Build and scale WRS Health’s HCD practice, including research operations, templates, and standards
- Mentor designers and researchers and coach teammates on human-centered methods
- Monitor usability, accessibility, certification compliance, adoption, and satisfaction metrics
Requirements:
- Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field
- 3 to 6+ years of professional experience in HCD, UX design, or user research
- Enterprise or regulated-industry experience
- Proficiency in Figma, Sketch, or Adobe XD
- Experience with qualitative research methodologies and usability testing frameworks
- Experience with Agile/Scrum delivery flows
- Working knowledge of Section 508 and WCAG standards
- Strong empathy, verbal storytelling, analytical problem-solving, and ability to defend design decisions with data
- Portfolio or case studies demonstrating end-to-end research, synthesis, prototyping, and measurable impact
- Must be available during standard US business hours: 9:00 AM–5:00 PM EST or 8:30 AM–4:30 PM EST
- Preferred: experience designing for EHR, practice management, revenue cycle, telehealth, or other health IT products
- Preferred: familiarity with clinical workflows and terminology across ambulatory specialties
- Preferred: knowledge of ONC Safety-Enhanced Design requirements, NISTIR 7804, or ISO 9241-210
- Preferred: experience designing AI-assisted or automation features
- Preferred: prior experience leading or mentoring designers/researchers or building a design function
- Preferred: experience with remote research, unmoderated testing tools, and product analytics platforms
- Preferred: clinical background or prior medical practice experience
Benefits:
- Positive impact on patient care through medical practice solutions
- Team-oriented environment
- Remote work arrangement
- Independent contractor opportunity
- Flexible location-based compensation
- Opportunity to work with a continually growing USA-based company
- Opportunity to build and scale the HCD practice
- Mentoring and coaching opportunities
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