Implementation Administrator
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Job Description
Implementation Administrator managing transformative SaaS onboarding projects for Verity Solutions. Guiding clients through software implementation and ensuring operational excellence in the 340B program.
Responsibilities:
- Lead multiple SaaS implementation projects from kickoff through launch, ensuring timely delivery and measurable success.
- Develop strong relationships with customer project leads to understand their 340B program goals and tailor solutions.
- Analyze customer systems and data to configure software accurately and optimize workflows.
- Provide comprehensive training to enable confident use of Verity software and smooth transition to live operations.
- Serve as the primary subject matter expert, escalating technical needs and coordinating internal resources as required.
- Collaborate with Sales, Product Management, and Account Management to align expectations and deliver operational excellence.
- Facilitate proactive communication with customers, TPAs, and internal stakeholders to keep projects on track.
- Document processes and contribute to continuous improvement initiatives for implementation workflows.
Requirements:
- 3+ years of experience in SaaS implementation, project management, or customer-facing technology roles preferred.
- Proven ability to manage multiple projects and prioritize tasks in a fast-paced environment.
- Strong analytical skills for troubleshooting data and configuration issues.
- Excellent verbal and written communication skills, including experience leading customer training sessions.
- Proficiency in Microsoft Office tools, with advanced Excel skills.
- Bachelor’s degree in Business, Healthcare, Information Systems, or related field preferred.
- Experience with 340B programs or pharmacy operations.
- PMP certification or formal project management training.
- Background in onboarding remote customers to cloud-based software solutions.
Benefits:
- Health insurance
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
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