Implementation Project Manager
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Job Description
Project Manager leading client implementation projects from initiation through delivery at a healthcare CMMS provider. Ensuring timely execution, budget adherence, and high client satisfaction.
Responsibilities:
- Manage small to medium-sized customers through end-to-end successful implementations and launches, ensuring alignment with strategic goals.
- Develop detailed project plans, timelines, and resource allocations.
- Coordinate internal teams and external stakeholders to ensure seamless execution.
- Project manage implementation tasks such as data migration, product training, and organizational roll-out strategies, coordinating internal resources as necessary.
- Configure software
- Maintain a minimum of 70% productivity.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Serve as the primary point of contact for clients during the implementation phase.
- Conduct regular status meetings and provide clear, concise updates to stakeholders and team members in a timely manner.
- Ensure all deliverables meet quality standards and client expectations.
- Continuously improve implementation processes and methodologies.
- Train customers in product and implementation configurations either onsite and/or virtual.
Requirements:
- 3+ years of project management experience, ideally focused on SaaS or enterprise applications
- Healthcare industry experience preferred
- CMMS familiarity preferred
- Knowledge of Regulatory Agency Standards (NFPA, Joint Commission) is a plus
- Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
- Proven ability to keep multiple projects on track at the same time, with strong attention to detail
- Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction
- 4-year degree or equivalent work experience
- PMP or similar certification preferred
- Strong understanding of project management tools (e.g., MS Project, Asana, Jira, Smartsheet)
Benefits:
- Customer inspired
- Solutions-first
- One team
- Impactful experts
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