Implementation Specialist
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Job Description
Implementation Specialist managing client onboarding and training for Choozle's digital advertising platform. Focusing on client satisfaction and successful adoption of the programmatic advertising tools.
Responsibilities:
- Own the initial experience for all new clients, including platform onboarding, implementation, training, and increasing initial adoption to improve long-term retention and client satisfaction.
- Develop and deliver engaging training programs for clients, covering various aspects and capabilities of the Choozle platform.
- Customize onboarding processes based on clients' specific goals, objectives, and skill levels.
- Provide hands-on guidance to clients in setting up their accounts, navigating the platform, and configuring campaigns to ensure client comfort and success.
- Facilitate clear communication and workflows between project team members, including sales and account teams, to ensure timely deliverables.
- Maintain expertise on all Choozle features, product enhancements, and industry trends to ensure training content reflects the latest features and best practices.
- Create instructional materials, tutorials, and documentation to support the learning process.
- Troubleshoot issues, provide solutions, and offer proactive recommendations to enhance programmatic campaign performance.
- Gather client feedback to understand their experience and identify areas for improvement in onboarding and training processes.
- Work closely with sales, account, and product development teams to communicate client needs and feedback, contributing to continuous platform improvement and client relationships.
Requirements:
- Proven experience in client onboarding, training or customer education roles within AdTech, Programmatic Advertising, or similar industries.
- Excellent communication and presentation skills, with the ability to convey complex information clearly.
- Client-focused mindset with a passion for helping clients achieve success.
- Ability to thrive in a fast-paced environment and stay updated on industry trends.
- Comfortable collaborating across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
Benefits:
- Company Equity
- $100 Monthly Wellness Stipend
- $200 Work From Home Stipend
- Self-Managed Time Off
- Paid Parental Leave
- 12 Paid Holidays
- 401k Contribution/Match (3%)
- $2,000 Employee Referral Bonus
- Medical HSA Employer Paid At 100%
- Employer contributions into HSA account
- Medical PPO & Dental Employer Paid At 90%
- Employer Covers Up To 50k Of Life Insurance Upgraded Options, & Voluntary Additional Life Plans Available.
- Employer Paid Long Term Disability Provided.
- Employer Provided Employee Assistance Program (EAP)
- 70% Of Dependent Premiums Covered.
- 3 days of paid volunteering
- Paid leave for miscarriage and/or abortion
- Work-Life Balance
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