Inbound Setter Manager
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Job Description
Inbound Setter Manager overseeing the performance and development of the inbound setter team at WarriorBabe. Driving lead conversion and implementing operational consistency in a remote environment.
Responsibilities:
- Directly lead and manage the inbound setter team on a daily basis
- Coach, mentor, and develop setters through ongoing performance management and accountability
- Facilitate all daily setter huddles with structure, intention, and performance focus
- Conduct regular one-on-one performance conversations with team members
- Review and analyze daily, weekly, and monthly performance trends
- Hold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistency
- Maintain oversight of all inbound setter scheduling and calendar coverage
- Ensure implementation calendars are staffed appropriately to support inbound lead flow and ad spend demands
- Develop and maintain onboarding and ramp plans for all new inbound setters
- Reinstate and maintain a stats-driven accountability culture
Requirements:
- Proven leadership experience managing remote sales, setter, customer success, or high-performance operational teams
- Strong understanding of inbound sales processes, KPIs, scheduling management, and conversion performance
- Exceptional communication, coaching, and accountability skills
- Highly organized with strong operational awareness and attention to detail
- Comfortable making decisive leadership recommendations
- Ability to manage multiple priorities in a fast-paced scaling environment
- Experience with CRM systems, reporting dashboards, and remote communication tools
- Alignment with WarriorBabe’s mission, standards, and customer-first philosophy.
Benefits:
- Medical, Dental and Vision
- 401k with Employer Match
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