Insurance Claims Estimator, Adjuster Liaison – Xactimate
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Job Description
Insurance Claims Estimator managing insurance estimating and claim resolution for mitigation jobs. Acting as a liaison between Dreyer’s DKI and insurance carriers for fair claim resolution.
Responsibilities:
- Uphold Dreyer’s DKI mission and core values
- Write accurate and detailed Xactimate estimates for mitigation jobs
- Complete final estimate revisions and prepare invoices for submission
- Submit estimates, documentation, and invoices to insurance carriers
- Serve as the primary liaison with insurance adjusters and property owners
- Defend estimates using industry standards, documentation, and scope justification
- Negotiate claim payments to reach fair and accurate final settlement amounts
- Resolve discrepancies between estimated and approved amounts
- Track claim status and follow up to ensure timely payment
- Communicate professionally and effectively with adjusters, carriers, and internal teams
- Maintain accurate claim records and documentation
- Identify patterns or issues with carriers and communicate trends to leadership
- Assist in improving estimating and claim processes
- Represent the company professionally in all written and verbal communications
Requirements:
- 2+ years of experience in insurance estimating, claims handling, or restoration industry
- Proficient in Xactimate (required)
- QuickBooks Experience (Preferred)
- Strong understanding of insurance claims processes
- Experience communicating and negotiating with insurance adjusters
- Excellent written and verbal communication skills
- Strong attention to detail and documentation
- Ability to manage multiple claims simultaneously
- High level of ownership and follow-through
- Strong problem-solving and negotiation skills
- Ability to work effectively in a fast-paced environment
- Proficient with basic computer systems and claim documentation tools
- Committed to integrity, professionalism, and ethical conduct
Benefits:
- A team that cares and values you as a person first
- Leadership grounded in integrity, honesty, and care for people and customers
- Competitive base salary + performance bonuses
- Clear performance expectations tied to results
- PTO
- Paid Holidays
- 401(k)
- Health, Dental, and Vision insurance options
- Supplemental and Life Insurance options
- Workers’ compensation insurance
- Bereavement leave
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