Insurance Customer Relations Specialist
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Job Description
Remote Insurance Customer Relations Specialist engaging in customer service for AIS Insurance. Handling inquiries and services while educating clients about their insurance needs.
Responsibilities:
- Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment
- Answer incoming customer calls to service and maintain existing accounts
- Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage
- Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
- Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
- Meet pre-defined individual performance objectives based on productivity and customer satisfaction
Requirements:
- Excellent verbal and written communication skills
- Knowledge of multiple insurance carriers preferred
- Knowledge of multiple state insurance regulations preferred
- Multi-tasking ability, detail oriented and exceptional organizational skills
- Strong interpersonal skills, a team player and the ability to empathize with customers
- Solid computer and typing skills; PC literate in a Windows environment
- Ability to navigate and toggle between multiple systems, simultaneously, including computerized data entry system, other relevant quoting and insurance applications, and communication platforms
- Strong problem resolution skills
- Bilingual Spanish a plus
- High School diploma or its equivalent
- Bachelor's degree a plus
- Active Resident Property & Casualty Insurance Producer license
- 1+ years customer service experience in the insurance or related industry
Benefits:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Professional development & promotional opportunities
- Education assistance and training programs
- Company recognition program
- Mental wellbeing and caregiver support resources
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