Intake Coordinator – Contract
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Job Description
Intake Coordinator supporting Vynca’s complex-care programs by enrolling patients and coordinating admissions. Managing outreach, insurance checks, documentation, and cross-functional enrollment workflows.
Responsibilities:
- Assist ECM Sales/Marketing and Clinical Outreach Specialists teams with organizing and enrolling patients in programs
- Facilitate the patient enrollment process by establishing positive relationships with teams, patients, and families
- Conduct direct outreach to potential clients to educate them about offerings and facilitate enrollment
- Facilitate intake and admission for incoming patients, with outreach assistance as needed
- Provide accurate and ongoing assessment of patient status during admission
- Maintain databases, logs, census sheets, resource/contact lists, schedules, and department information sheets
- Complete insurance eligibility checks and assign clients to the Clinical Outreach Specialist
- Work cross-functionally with sales, outreach, care delivery, and RCM to facilitate enrollment workflow
- Record all enrollment-process interactions in the operating system
- Participate in staff, census, and other meetings, including weekly Outreach Team meetings
- Meet or exceed established departmental KPIs
- Answer incoming calls and emails
- Assume other duties supporting organizational needs
Requirements:
- Minimum of 2 years of previous intake or admission experience in a high call volume environment
- CMA/CCMA certificate issued by a recognized group; active certificate required by the application
- Prior experience in a remote role
- Quiet, secure workspace to ensure member privacy
- 2+ years of experience in palliative care, home health, hospice, and/or hospital discharge planning or case management highly preferred
- 2+ years of experience working within or directly with one or more large safety net hospitals in the region preferred
- Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends
- Strong understanding of cultural competency with the target population
- Excellent oral and written communication skills
- General computer skills and working knowledge of the internet
- Ability to independently learn and use Google Suite and Salesforce
- Training as or alongside social workers, nurses, medical assistants, chaplains, medical scribes, or other educational or work experiences demonstrating fluency in clinical language and settings
- Project development skills and ability to work independently
- Bilingual (English/Spanish) highly preferred
- Must pass background screening, which may include a drug test or other health screenings
- Patient-facing employees must be vaccinated against influenza; religious or medical accommodations may be considered
- Must comply with identity and work eligibility verification using E-Verify upon hire
- Must be legally authorized to work in the United States and indicate whether employment visa sponsorship will be required
Benefits:
- Possibility of conversion to full-time employment
- Medical, dental, and vision insurance (for full-time employees)
- Income protection benefits (for full-time employees)
- Flexible PTO (for full-time employees)
- Company holidays (for full-time employees)
- 401k (for full-time employees)
- Access to other wellness benefits (for full-time employees)
- Mileage reimbursement per IRS guidelines for field roles
- Occasional travel to attend training or company events
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