Intake Coordinator
Posted 11ds ago
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Job Description
Intake Coordinator serving as Abound Health’s first contact for families entering disability services. Managing referrals, documentation, staffing coordination, and clinical handoffs remotely.
Responsibilities:
- Respond promptly to questions and referrals from assigned counties, managing multiple referrals as needed
- Collect and review intake, referral, and admission information to assess service appropriateness and urgency
- Maintain regular communication with referral sources to support timely intake progression
- Assist with service-related paperwork and ensure all intake documentation (ISP, PCP, psychological evaluations, SIS, guardianship, etc.) is complete and uploaded accurately in Dynamics and OnTarget
- Collaborate with Program Directors to coordinate intake services, including Alternative Family Living and Specialized Consultative Services
- Identify staffing needs and communicate appropriately with Staffing and Onboarding teams
- Coordinate the transition of new clients and intake documentation to the Qualified Professional for clinical handoff
- Refer clients and families to Advocacy services and community resources as needed
- Report to the Intake Manager and serve as the first point of contact for individuals and families entering services
Requirements:
- Credentialed or credential-eligible as a Qualified Professional (QP)
- Master's degree in a related human services field and a minimum of 1 year of full-time IDD experience, OR bachelor's degree in a related human services field and a minimum of 2 years of full-time IDD experience, OR bachelor's degree in an unrelated field and a minimum of 4 years of full-time IDD experience
- Experience must include professional support to individuals with Intellectual and Developmental Disabilities
- Strong attention to detail and accuracy in documentation and data management
- Excellent written and verbal communication skills; professional, compassionate, and composed
- Highly organized with the ability to manage competing priorities in a fast-paced environment
- Collaborative team player with strong interpersonal skills
- Flexible, adaptable, and proactive in supporting client and organizational needs
- Ability to build and maintain therapeutic working relationships with clients, families, and internal teams
Benefits:
- Health benefits beginning on the 60th day of employment
- Dental benefits beginning on the 60th day of employment
- Wellness benefits beginning on the 60th day of employment
- 401(k) plan available after 12 months of employment
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