Intake Coordinator
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Job Description
Remote Intake Coordinator serving parents seeking children’s ABA services from a U.S. provider. Managing compassionate enquiries, intake records, follow-ups, and client matching.
Responsibilities:
- Respond promptly to new enquiries
- Speak with parents seeking ABA services for their children
- Provide a compassionate, patient and reassuring first point of contact
- Gather and accurately record relevant intake information
- Explain the intake process clearly and professionally
- Follow up consistently with prospective families
- Help move suitable enquiries through the intake process
- Maintain accurate records and update relevant systems
- Balance responsiveness and progress with sensitivity to each family’s circumstances
- Participate in the application, video interview, recruitment, client matching and interview coordination process
Requirements:
- Strong customer-facing, client service or intake experience
- Clear and confident communication in English
- Clear, neutral accent and comfort speaking with American clients
- Compassionate, patient and emotionally mature
- Ability to handle sensitive conversations with care and professionalism
- Organised, reliable and consistent with follow-ups
- Ability to build trust without rushing or pressuring families
- Preferred experience in healthcare administration or patient coordination
- Preferred experience in medical or behavioural health intake
- Preferred experience in social work or community services
- Preferred experience in customer service or client care
- Preferred experience in lead management in a healthcare-related environment
- CV submission and one-way video interview required as part of the application process
- Availability for the specified working hours and remote independent-contractor arrangement
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