Intake Specialist, Client Intake and Conversion
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Job Description
Intake Specialist converting leads and guiding prospects through intake for immigration legal services. Handling calls, payments, appointments, reporting, and client follow-up remotely for Job Duck.
Responsibilities:
- Answer all incoming calls promptly and professionally
- Proactively inform clients about the fee
- Collect payments via provided link
- Maintain a high level of customer service and professionalism
- Prepare and submit daily reports using Google Sheets
- Convert leads into clients through effective communication and follow-up
- Schedule new appointments using Google Calendar
- Track pipeline and intake progress accurately
- Serve as the first point of contact for potential clients seeking immigration legal services
- Guide prospects through the intake process with professionalism and empathy
Requirements:
- 1-2 years in Immigration Law
- Sales and client conversion skills
- Customer service excellence
- Active listening and clear communication
- Tech-savvy and adaptable
- Detail-oriented and organized
- Ability to follow up consistently
- Comfortable speaking with clients in Spanish and English
- Weekend availability (Saturday or Sunday)
- English-speaking role; application documents and forms must be in English
- Resume in .DOC format
Benefits:
- Competitive salary
- Paid Time Off
- Bonuses
- 100% remote/home-based position
- Full-time, long-term career opportunities
- Parental Leave
- Professional development and training
- Dedicated team support
- Alignment with our clients' core values
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