Patient Intake Specialist
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Job Description
Remote patient intake specialist supporting Aveanna’s home healthcare admissions. Verifying insurance, reviewing prescriptions, and coordinating timely patient starts of care.
Responsibilities:
- Support new patient admissions by collecting and entering accurate demographic and clinical information
- Verify insurance coverage and review benefits
- Submit and follow up on authorizations as needed
- Review prescription validity and identify missing or required documentation
- Communicate with patients and referral sources to obtain required intake information
- Coordinate with internal departments to support timely start of care
- Maintain accurate, HIPAA-compliant documentation
- Support patients through the admissions process and help reduce delays in the start of care
Requirements:
- Experience in a customer service or patient service representative role within healthcare
- Detail-oriented and highly organized
- Comfortable managing multiple intake cases simultaneously
- Able to work independently in a remote environment
- Familiar with healthcare documentation and insurance workflows
- Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
- Ability to participate in virtual meetings with a professional, camera-ready presence
- Ability to demonstrate strong time-management skills, as well as accountability and self-direction
- Must be able to operate off reliable, high-speed internet
- 2+ years of experience in healthcare intake, medical office administration, or insurance support
- Experience with insurance verification or authorizations preferred
- Home health, DME, or medical office background a plus
- High school diploma or GED required
- Candidates in the Mountain & Pacific Time Zones will be prioritized for consideration
- Schedule availability Monday–Friday, 8–5am MST
Benefits:
- 100% Remote
- Equipment Provided
- Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
- Paid Holidays + Bonus Days Off
- Structured onboarding and role-based training
- Opportunities for internal growth
- Competitive hourly pay starting at $18.00 per hour Tier 1
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