Internal Account Manager
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Job Description
Internal Account Manager managing client relationships for Hire Overseas, an offshore staffing and HR platform placing global talent with U.S. companies. Driving retention, issue resolution, and account growth.
Responsibilities:
- Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement
- Build trust-based client relationships and keep clients supported and informed
- Conduct regular check-ins and proactively identify issues, risks, and opportunities
- Resolve client concerns quickly and professionally
- Identify feedback patterns and flag systemic issues to leadership with recommended fixes
- Coordinate with recruiting, operations, and leadership on complex client situations
- Decide when to escalate issues and when to handle them directly
- Drive client retention and identify expansion opportunities, including additional placements and new roles
- Track account health and flag at-risk clients with action plans
- Maintain accurate records of client interactions, account status, and open items
- Provide internal updates on portfolio health, client sentiment, and key risks
- Communicate professionally in writing and on calls with clients and internal teams
Requirements:
- Proven experience in account management, client success, or a similar client-facing role in a B2B environment
- Strong written and verbal English communication skills
- High ownership mindset and responsibility for outcomes
- Ability to operate autonomously in a small business environment
- Organized and detail-oriented; able to manage multiple client accounts simultaneously
- Proactive and fast-moving, with a bias toward action
- Updated resume required for application
- Short 1–2 minute Loom video required for application
- Loom video must introduce the candidate, describe account management or client success experience, and explain handling an unhappy client without escalating to leadership
- Only candidates who submit a Loom video advance to the next step
Benefits:
- 100% remote setup
- Availability during US business hours
- Work directly with founders at a growing offshore staffing company
- High-ownership role with full autonomy over client portfolio management and growth
- Feedback provided at each application-process step
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