IT and Security Manager
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Job Description
IT and Security Manager securing Microsoft 365, Azure, vendors, and cybersecurity operations for Furnished Quarters’ furnished apartment business. Managing infrastructure, incident response, access, compliance, and technology partnerships.
Responsibilities:
- Oversee the company's information security standards and maintain appropriate security controls
- Develop and maintain cybersecurity incident response plans, procedures, and escalation protocols
- Coordinate security operations and incident response across external technology providers
- Support security assessments, tabletop exercises, and risk mitigation initiatives
- Communicate cybersecurity risks, incidents, and remediation efforts to leadership
- Manage relationships with MSPs, cybersecurity monitoring providers, and incident response firms
- Monitor vendor performance, contractual obligations, and service coverage
- Lead vendor selection processes, RFP development, proposal evaluations, and contract negotiations
- Identify opportunities to consolidate vendors, optimize software licensing, and reduce technology costs
- Coordinate contract renewals and communicate decisions, costs, and risks to leadership
- Administer Microsoft 365, Azure, networking, firewalls, endpoint management, licensing, and backup systems
- Maintain documentation of technology systems, configurations, and procedures
- Support cloud migration initiatives, infrastructure improvements, and cost optimization
- Oversee hosting arrangements for critical business applications and support system transitions
- Partner with Product and Technology leadership on infrastructure projects and technology initiatives
- Manage employee system access, including onboarding and offboarding provisioning and removal
- Lead implementation of single sign-on across company applications
- Oversee software license assignments and access permissions
- Manage cybersecurity insurance requirements, carrier relationships, and policy renewals
- Coordinate with vendors to ensure security controls meet insurance coverage requirements
- Serve as escalation point for complex, sensitive, or security-related employee IT issues
- Coordinate with external IT providers to ensure timely resolution of technology concerns
- Provide direct employee IT support when first-level support is unavailable
- Collaborate with internal teams, leadership, and vendors to support technology operations
- Manage assigned projects, communicate progress, and identify risks and roadblocks
Requirements:
- 5+ years of progressive IT experience
- Hands-on administration of Microsoft 365, Azure, networking, and endpoint management
- Direct experience managing managed service providers (MSPs) and multiple technology vendors
- Experience leading vendor RFP processes, evaluating proposals, and negotiating contracts
- Strong understanding of cybersecurity practices, incident response, and information security controls
- Working knowledge of cybersecurity insurance requirements and renewal processes
- Experience creating and maintaining clear technical documentation
- Strong organizational, project management, and problem-solving skills
- Ability to communicate technical risks and solutions clearly to non-technical stakeholders and senior leadership
- Ability to manage multiple priorities, work independently, and take ownership of projects
- Experience with Asana or similar project management tools and standard IT service management systems
- Proficiency in Microsoft Office Suite and ability to learn new technology platforms
- Experience transitioning IT operations between outsourced providers or bringing services in-house preferred
- Direct experience managing cybersecurity insurance renewals preferred
- Availability during Monday-Friday, 9:00 AM to 5:30 PM Eastern Time
- Flexibility for urgent technology issues, cybersecurity incidents, and business-critical needs
- Reliable, secure internet connection
- Ability to maintain confidentiality when handling sensitive company information, employee data, and security-related matters
- Must be based in the United States
Benefits:
- Medical, Dental, and Vision Insurance
- Life, Short- and Long-Term Disability Insurance
- Medical FSA
- 401(k) with Company Match
- Remote work
- Work-life balance
- Inclusive and supportive work environment
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