IT Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Contract IT Specialist supporting Customer.io’s automated messaging SaaS platform. Managing remote IT support, access, devices, and compliance operations.
Responsibilities:
- Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity
- Support employee lifecycle workflows, including onboarding, offboarding, and role changes
- Maintain identity and access management tasks, including provisioning, SSO, and group and role-based access
- Help maintain device fleet health via MDM, including compliance, endpoint protection, patching, and configuration
- Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review preparation, and control adherence
- Keep operational documentation current
- Collaborate with People, Security, and Engineering on cross-functional requests
Requirements:
- 3+ years in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company
- Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
- Experience with identity and access management (Okta or similar), SSO, and role-based access
- Comfort using scripting or workflow tools to knock out repetitive tasks
- Strong troubleshooting on macOS (Windows a plus)
- Excellent documentation and communication skills
- Experience supporting SOC 2, ISO, or HIPAA activities is a plus
- Availability from 8am–5pm daily
- Successful completion of a background check and employment verifications
Benefits:
- Possible path to full-time conversion based on performance and business need
Similar Jobs
Technical Support Specialist
Technical Support Specialist supporting Ting customers by phone and email. Troubleshooting smart-home fire-prevention technology and testing software and hardware.
IT Manager
IT Manager leading CAS’s remote IT operations, helpdesk, device lifecycle, and team performance. Supporting technology delivery and client relationships for U.S.-focused staffing services.
Atencion al Cliente, Soporte Tecnico
Atención al cliente y soporte técnico remoto para GEA, empresa peruana de servicios asistenciales. Gestión de consultas en Contact Center con horario rotativo de turno tarde.
Senior Helpdesk Officer
Senior Helpdesk Officer resolving complex application incidents for Naseej, a digital transformation and learning technology company. Supervising helpdesk agents and improving service performance.
Technical Support Specialist
Technical Support Specialist providing product and technical support for Cordance’s acquired B2B SaaS companies. Resolving customer issues and improving knowledge resources with Customer Success, Product, and Development teams.
EDI Helpdesk Representative
Remote EDI helpdesk representative supporting healthcare providers and transactions for Montana Medicaid. Researching issues, resolving inquiries, and maintaining accurate provider updates at Gainwell Technologies.
Enterprise Architect – SAP Cloud Transformation
Enterprise Architect für SAP- und Cloud-Transformationen bei DATAGROUP, einem deutschen IT-Dienstleister. Entwicklung von Zielarchitekturen und Begleitung komplexer Transformationsprogramme.
IT Operations Consultant, IT Specialist (Full-Time/Part-Time)
IT-Operations Consultant betreut und migriert Infrastruktur- und Produktions-IT für Techem, den Gebäudedigitalisierungsdienstleister. Deutschlandweite Tätigkeit mit mobilem Arbeiten und hoher Reisetätigkeit.
Technical Support Specialist II
Technical Support Specialist II helping ConnectWise partners resolve software issues. Providing troubleshooting, incident escalation, and product guidance across support channels.
Help Desk Analyst – HIOS
Help Desk Analyst providing Tier 2/3 HIOS application support for Pluribus Digital’s government clients. Troubleshooting issues, analyzing requirements, testing fixes, and improving public-service systems.
Principal Software Engineer, IT Software Engineers
Principal Software Engineer building secure, continuously deployed software for FuturePlan, Ascensus’s retirement-plan administration business. Leading architecture, Scrum delivery, mentoring, and technical innovation.
Technical Support Specialist
Technical Support Specialist supporting Telzio’s VoIP platform through multichannel troubleshooting. Resolving networking and call-quality issues while collaborating with product and development teams.
Enterprise Architect
Enterprise Architect defining secure, scalable architecture and modernising core platforms for Satellite Office’s offshore teams. Guiding D365, cybersecurity, integration and acquisition technology change.
International Distribution Manager – IT, Data Center Solutions
International Distribution Manager expanding BACHMANN’s intelligent PDU and data-center solutions through international distributors. Building channel partnerships, markets, and revenue beyond Germany.
Junior IT Helpdesk Specialist
Junior IT Helpdesk Specialist supporting Avenga’s client finance operations in Ukraine. Managing payments, accounts receivable data, banking reports, and customer inquiries.
Tier I Technical Support Specialist – Smart Cooler Vending
Tier I support specialist helping Vend Guys’ smart cooler vending operators with onboarding, app, connectivity, and payment troubleshooting. Gathering evidence, documenting issues, and escalating complex diagnoses.
Enterprise Architecture Tool Configuration Specialist
Enterprise architecture tool specialist configuring Sparx EA, Prolaborate, and Pro Cloud Server. Automating EA documentation and supporting government IT programs.
End-User Support Technical Specialist
End-user technical support for Sennheiser headphones, soundbars, and hearables at Sonova. Diagnosing product issues, supporting repairs, web sales, and self-help tools.
Junior IT Administrator
Junior IT Administrator managing device, account, and endpoint security lifecycles for Dash0’s OpenTelemetry-native observability platform. Supporting distributed employees across EMEA and multiple time zones.
System Administrator – IT Security & Endpoint Management
Systemadministrator*in für IT-Sicherheit und Endpoint Management bei Campact, einer politischen Kampagnenorganisation. Betreuung von Security, Endpoints, internen Systemen und Anwender*innen-Support im deutschlandweiten Homeoffice.