IT Infrastructure Manager
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Job Description
IT infrastructure manager leading networks, cloud, servers, endpoints, and OT systems for Milo’s Tea Company. Driving resilient architecture, security, continuity, and infrastructure projects.
Responsibilities:
- Lead and manage the Infrastructure team, providing direction, mentorship, and performance oversight
- Develop and execute the enterprise infrastructure roadmap aligned with business objectives and growth plans
- Own infrastructure capacity planning, lifecycle management, and refresh strategies for network and server/compute environments
- Implement and maintain infrastructure monitoring and observability across network, server, and database environments
- Perform database administration functions including backup and recovery, performance tuning, patching, and query optimization
- Oversee resilient, highly available server and network solutions across on-premises and cloud environments, including Microsoft Azure, Hyper-V, and Windows Server
- Manage infrastructure vendor relationships, hardware procurement, maintenance contracts, and managed service providers
- Define and govern infrastructure standards, policies, and documentation
- Collaborate with the Manager of Information Security on infrastructure security standards, vulnerability remediation, and compliance efforts
- Oversee business continuity and disaster recovery planning, including RTO/RPO objective management and testing
- Collaborate with Manufacturing and Engineering teams to support and secure operational technology infrastructure
- Drive infrastructure automation initiatives to reduce manual effort and improve documentation accuracy
- Lead infrastructure projects from scoping through delivery, managing timelines, resources, and stakeholder communication
- Support on-call escalations for critical infrastructure issues and establish team escalation procedures
- Provide and operate supporting infrastructure for enterprise application and ERP platforms such as Sage X3, including server builds, load balancing, storage, storage high availability, and network connectivity
- Manage the team defining standardized BOMs and infrastructure deployment standards for new building projects and site upgrades
- Direct endpoint architecture and management strategy, including device lifecycle, imaging and provisioning standards, MDM, patch and update management, and endpoint security posture
- Uphold and lead participation in Corporate Responsibility initiatives, including Zero Waste, sustainability, social advocacy, and MMAD volunteering opportunities
- Perform other duties as assigned
Requirements:
- Bachelor's degree preferred in Computer Science, Information Systems, or a related field, or equivalent experience
- 5 or more years of progressive experience in IT infrastructure engineering, including 3 or more years in a leadership or management capacity; or 3 or more years of experience with an advanced degree
- Deep expertise in enterprise network design and administration, including routing, switching, firewalls, wireless, and SD-WAN/ZTNA
- Strong experience with Microsoft server technologies, including Windows Server, Hyper-V, Active Directory, SQL Server, Exchange Online, SharePoint, and Teams
- Experience with cloud infrastructure, particularly Microsoft Azure, including Azure networking and hybrid connectivity
- Experience managing projects with a focus on scalability, resilience, and maintainability
- Experience with storage area network (SAN) devices preferred
- Experience in Manufacturing organizations and operational technology (OT) environments preferred
- Demonstrated ability to mentor and develop technical staff and communicate infrastructure strategy to senior leadership
- Supervisory responsibilities
- This position has food safety responsibilities
- Reasonable accommodations may be made for individuals with different abilities
- FLSA Status: Exempt
Benefits:
- Competitive salary
- 100% employer-paid medical premiums for associates and families
- Free Mental Health, Financial Wellness, and Legal Counseling benefits
- 401K with company match
- Company-paid Life Insurance
- Tuition reimbursement assistance
- Continuous learning opportunities
- Robust parental leave program
- Care Relief Fund to help associates in need
- Associate Assistance Program
- Paid volunteer time
- 1% of profits pledged annually to charitable giving
- Diversity, Inclusion, and Belonging partnerships, education, and events
- Zero Waste and sustainability initiatives
- MMAD volunteering opportunities
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