IT Support Engineer
Employment Information
Job Description
IT Support Engineer responsible for technology support in a fully remote healthcare startup. Help troubleshoot issues, manage user accounts, and ensure smooth IT operations.
Responsibilities:
- Provide technical support via helpdesk, Slack, and other remote-support tools.
- Troubleshoot and resolve hardware, software, and connectivity issues on macOS, Windows, and mobile platforms.
- Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password.
- Support and maintain Slack, Zoom, and other applications used across the organization.
- Administer device management and endpoint-security tools.
- Maintain the company’s hardware inventory, asset tracking, and license management systems.
- Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements.
- Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki.
- Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems.
- Participate in IT projects and process-improvement initiatives as assigned.
Requirements:
- 2–4 years of experience in IT support, helpdesk, or systems administration
- Strong knowledge of macOS and Windows operating systems.
- Demonstrated experience with cloud-based SaaS applications.
- Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms.
- Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration.
- Excellent troubleshooting, communication, and interpersonal skills.
- Experience supporting a distributed or hybrid workforce.
- Exposure to scripting or automation (e.g., Bash, Python).
- Working knowledge of cloud environments (AWS, GCP, or similar).
- Relevant certifications such as CompTIA A+, Network+, or equivalent.
Benefits:
- Applicants must be based in the United States.
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