Italian Interpreter
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Job Description
Italian-English video-phone interpreter helping LanguageLine Solutions’ US clients overcome language barriers. Providing accurate verbal interpretation across healthcare, government, emergency, and business calls.
Responsibilities:
- Handle on-demand video and audio interpreting calls between Italian and English speakers
- Interpret conversations across healthcare, government, insurance, financial, utilities, travel and hospitality, business, law enforcement, court, and 911 industries
- Respond promptly to video and audio interpreting sessions in a friendly and professional manner
- Participate in online, video, and audio training sessions
- Deliver interpretation services via video and type data on a dedicated device
- Render accurate concepts and meanings according to established interpretation protocol
- Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions
- Maintain a professional demeanor and remain calm during sensitive or emergency calls
- Maintain punctuality and availability during scheduled work hours
- Follow client instructions and interpretation protocols
- Apply industry-specific terminology and procedures
- Demonstrate cultural sensitivity in a diverse environment
Requirements:
- Fluency in Italian and English and skill in associated cultural dynamics
- Ability to provide cultural competency and assess regional and accent differences
- Excellent listening, retention, and note-taking skills
- Ability to concentrate, remain neutral and objective, and handle sensitive subjects
- Ability to adapt to LanguageLine Solutions technology enhancements
- Must be at least 18 years of age
- Legally authorized to work in the United States
- Must not require current or future visa sponsorship for US employment authorization
- High school diploma or equivalent
- Ability to read and write the requested languages highly preferred
- Dedicated personal device for business purposes
- Desktop or laptop with Windows, MacOS, or ChromeOS, or an acceptable tablet or smartphone
- High-speed internet with at least 5 Mbps download, 3 Mbps upload, ping no more than 300 ms, and jitter no more than 30 ms
- Access to a quiet space free from background noise or distraction
- Ability to operate a keyboard and mouse and remain stationary at a computer and webcam for most of the workday
- Ability to use a headset for prolonged periods
- Ability to operate company-provided software and systems
- Sufficient manual dexterity to type or write
- Ability to lift up to 26 lbs
- Ability to work with moderate noise levels
- Post-offer pre-employment background check and/or drug screen may be required based on location
Benefits:
- Paid professional interpreter training and continuous development
- Incentives for meeting attendance targets
- Paid Sick Leave in accordance with applicable law
- Medical insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program (EAP)
- Accident insurance
- Critical Illness insurance
- Life insurance
- AD&D insurance
- Inpatient Hospital insurance
- Short Term Disability insurance
- 401K Retirement
- Employee Referral Program
- Advancement opportunities within the organization
- Interpreter support
- Inclusive and diverse work environment
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