Key Account Director
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Job Description
Key Account Director managing BPA/Insurer Services key accounts with responsibilities in strategic engagement and client satisfaction. Supporting digital roadmap and continuous improvement propositions.
Responsibilities:
- partnering and developing key accounts
- responsible for looking at strategic and transactional engagement throughout the life cycle of the contract
- fostering strong partnerships
- improving client satisfaction and their experience
- support CPS with its digital roadmap aspirations through effective communication to clients
- successful buy in to all CPS continuous improvement propositions
- support operations through active and accountable client management
- ensure that management of and delivery of all services to clients is carried out effectively
- delivery of agreed client and contractual expectations and obligations
- oversight and approval of invoicing as per the contract and the services provided
- support client strategy (short & long term)
- lead on instructions of services into the delivery team
- actively manage and resolve claims and commercial issues.
- maximise opportunities for upsell, cross-sell or project revenue across individual client portfolio
Requirements:
- An experienced Account Director that has worked in the financial services, outsourcing or other regulated sector
- Experience of BPA/Insurer services would be desirable
- Understanding of Pensions Operations
- Growth mindset ~ ability to lead change and instil a culture of learning and excellence
- Experience of working on a portfolio of accounts
- Understand the importance and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results.
- Participate in and promote good team communication and share knowledge and expertise with other team members.
- Solid understanding of commercial pricing models to ensure revenue growth and maintain CPS profitability targets
- Relationship Management: able to build, nurture and maintain deep, trusted relationships with client(s) and in so doing is able, to assimilate the client’s strategic and near-term operating challenges and priorities
Benefits:
- Remote working – work from wherever you’re happiest in the UK
- Competitive salary
- 23 days’ holiday , rising to 27 (pro rata) – plus the option to buy more after qualifying period
- Paid volunteering day with a charity of your choice
- Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- Cycle2Work scheme , pension, life assurance, and more
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