Key Account Manager, Travel Retail
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Job Description
Key Account Manager for Travel Retail at Swarovski, focusing on account growth and client engagement in the Americas market.
Responsibilities:
- Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
- Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
- Identify new opportunities, acquire new accounts, and expand existing ones.
- Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
- Implement sales strategies and support long-term account planning with leadership.
- Prepare proposals, pricing, and performance reports to guide decision-making.
- Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
- Ensure excellent retail execution, including POS installations and merchandising standards.
- Stay updated on market trends, competitors, and best practices.
- Act with ownership and initiative to drive growth. Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
- Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.
Requirements:
- 3–5 years in Travel Retail
- Experience in Caribbean & Latin America markets
- Background in Luxury, Beauty, or Liquor industries preferred
- Regional network/contacts in the Caribbean is a plus
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
- Bilingual: English & Spanish
- Solid understanding of sales & marketing strategies, ideally in luxury retail
- Strong communication and presentation skills
- Analytical mindset with data-driven decision-making ability
- Willing to travel up to 50% and work extended hours
Benefits:
- Medical Insurance Coverage
- Swarovski Employee Retirement Savings Plan
- Swarovski Employee Discounts
- Employee Assistance Program (EAP)
- Summer Flex Time
- Service Award Program
- Tuition Reimbursement Program
- Employee Referral Program
- Fitness Reimbursement Program
- Discounted Group Auto/Homeowners Insurance
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