Key Account Manager
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Job Description
Key Account Manager growing Delta Dental’s dental insurance revenue through renewals, retention, and upselling. Managing strategic customer accounts and broker relationships remotely across the United States.
Responsibilities:
- Maintain and grow the revenue base through upselling, account retention, and improved financial outcomes at renewal
- Strategically and proactively manage accounts, balancing client and business needs
- Create renewal strategies and rate recommendations based on financial analysis
- Manage the pipeline with a 2+ year outlook and drive revenue-growth opportunities
- Lead deal strategy using market knowledge in collaboration with cross-functional peers
- Create presentations and conduct business reviews explaining product value to existing customers
- Act as the primary point of contact for customers and internal teams
- Coordinate account service and develop partnerships with external stakeholders
- Resolve customer concerns and identify opportunities to expand or enhance services and processes
- Perform other duties as assigned
Requirements:
- 2+ years of experience in employee benefits and a bachelor’s degree
- Advanced business math and analytical skills
- Consultative selling and negotiation skills
- Ability to influence decision-makers
- Strong time management skills and experience managing overlapping projects under tight deadlines
- Ability to meet deliverables under pressure
- Ability to work independently with minimal oversight
- Excellent written and verbal communication skills, including formal business presentations
- Ability to communicate with all levels of the organization
- Advanced problem-solving skills and cross-functional collaboration ability
- Strong attention to detail and organizational skills
- Ability to travel up to 30%, including overnight travel
- Ability to use a personal vehicle and cover related expenses until reimbursed
- Proficiency with Microsoft Office: Word, Excel, PowerPoint, and Teams
- Proficiency with CRM software, including Salesforce
- Valid driver’s license and successful motor vehicle record check
- Automobile liability insurance with limits of $250,000/$500,000
- State life and health producer license required within 90 days of hire
- Must provide proof of eligibility to work in the United States
- Delta Dental will not sponsor applicants for work visas
Benefits:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Career development
- Tuition reimbursement
- Recognition program
- Adoption assistance
- Fertility treatment assistance
- Child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Generous car allowance
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