Key Account Manager
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Job Description
Key Account Manager owning live accounts for Kaiko Systems’ AI-powered maritime fleet intelligence platform. Driving adoption, renewals, customer value, and expansion worldwide.
Responsibilities:
- Own a portfolio of live customer accounts
- Serve as the primary customer contact and internal account-health owner
- Run customer business reviews using account metrics and drive decisions
- Maintain accurate account records, including status, ARR, stakeholders, and risks
- Identify and develop opportunities to expand fleet or product usage, involving the Account Executive for commercial steps
- Detect account risks and customer problems early and recommend actions
- Relay customer feedback and recurring patterns to product and leadership teams
- Improve account-management processes, including health tracking, handovers, and account reviews
- Learn the product and demonstrate it to customers
- Build customer relationships across the portfolio and independently manage accounts within six months
- Support renewal forecasting through accurate account records
Requirements:
- At least 2 years in account management, customer success or a similar role, owning named accounts
- Comfortable commercially, including running renewal conversations, raising price increases, and discussing expansion
- Comfortable working with technical stakeholders such as superintendents and fleet managers
- Data-driven approach to account management and customer value measurement
- Proactive customer outreach and account monitoring
- Strong organization across follow-ups, reviews, and renewal dates
- Maritime, logistics, industrial, or other complex B2B experience is an advantage
- Fluent English
- Additional languages relevant to company markets are an advantage
- Ability to work remotely with discipline
- Working day overlaps substantially with Central European Time
- Willingness to travel to customers and industry events
Benefits:
- Fixed-term contract: 12-month contract
- 40 hours/week
- 24 days of annual leave
- Remote work most of the time
- Company events and regular opportunities to get everyone in a room
- Growth opportunities and clear progression expectations
- Direct, early feedback
- Access to the reach and stability of the UniSea Group
- Opportunity to influence product and sales decisions directly
- Willingness to travel to customers and industry events
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