Lead Engineer, Core Services Data Operations
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Job Description
Data Operations Lead Engineer at FICO focusing on secure and reliable data operations. Collaborating with analytics teams and managing technology installations and troubleshooting.
Responsibilities:
- Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
- Works directly with internal and external customers via email, phone, instant message where appropriate, gathering requirements and providing solutions
- Works directly with vendors to resolve software configuration issues
- Proactively monitors and reports performance and utilization of our team's servers and software
- Troubleshoots software and/or hardware issues/failures
- Actively manages problem tickets and tasks
- Assists with developing tactical strategies, processes and procedures related to systems/application administration
- Collaborates with other lines of business on new initiatives
- Writes / modifies scripts and artificial intelligence prompts used to automate routine functions
Requirements:
- Experience configuring, managing and troubleshooting Windows and Linux operating systems, networks, firewalls, databases, SSH public/private key authentication and PGP public/private key encryption/decryption
- Experience configuring, managing and troubleshooting networks and firewalls
- Experience writing and debugging Windows batch and Linux bash scripts; python, java and javascript experience is a plus
- Experience engineering prompts for AI large language models; automating processing using agentic AI; reviewing output produced by the AI LLM or agent and ensuring the AI agent’s actions meet the intended goal
- Experience with public clouds such as Amazon AWS, Microsoft Azure
- Experience with RESTful and SOAP APIs, json and xml
- Ability to manage tasks independently and work with multiple priorities, sometimes under limited time constraints
- Effective interpersonal skills and ability to maintain positive working relationship with others.
Benefits:
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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