Lead ROI Medical Records Specialist – After Hours – Day Shift
Posted 6ds ago
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Job Description
Lead ROI Medical Records Specialist at Sharecare processing ROI requests accurately and delivering exceptional customer service while maintaining patient privacy according to HIPAA regulations.
Responsibilities:
- Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards.
- Validates requests and authorizations for medical record releases based on company policy and legal guidelines.
- Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records.
- Maintains equipment in excellent working condition.
- Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns.
- Complies with client site policies and procedures, including HIPAA, state/federal regulations, and labor laws.
- Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
- Communicates regularly with supervisors and managers regarding quality, client concerns, or system issues.
- Assists with administrative tasks such as queue management and work assignments.
- Produce reports and metrics as requested.
Requirements:
- High School Diploma (GED) required; degree preferred
- Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required
- Advanced knowledge of multiple EMR platforms and ROI request types
- Strong organizational and multitasking skills essential
- Proficiency in Microsoft Office applications
- Strong documentation, communication, and customer service skills
- Demonstrated ability to manage time effectively and meet task deadlines
- Willingness to learn programs and processes quickly
- Self-motivated, dependable, and able to work independently or as part of a team
- Proven ability to maintain productivity, utilization, and quality performance standards
- Strong interpersonal and problem-solving skills
- Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation, communication, and organization
- Demonstrates strong leadership abilities
- Ability to monitor production, utilization, and quality of employees
- Ability to assist with adhering to customer SLAs, including turnaround time (TAT).
Benefits:
- This role includes working holidays.
- Maintains a clean, professional appearance and complies with the company dress code.
- Supports customer service by managing escalations and resolving issues.
- Provides onboarding and training services for new employees.
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