Localization Specialist
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Job Description
Localization Specialist delivering multilingual content and course package translations for D2L’s education technology platform. Managing translation quality, vendors, documentation, and localization workflows.
Responsibilities:
- Engage with internal and external stakeholders to identify localization gaps and resolve translation issues
- Support new translation deals and project manage end-to-end delivery of the Course Package Translation Service
- Develop, conduct, and track translation quality programs
- Analyze localizability and localization workflow issues and provide innovative solutions
- Develop, document, and refine standard operating procedures (SOPs)
- Create external documentation, including FAQs, blog posts, SOPs, and Known Issue and Fixed Issue articles
- Assist with high-priority localization tasks and initiatives
- Leverage AI-powered tools for content creation, translation QA, and workflow efficiency while ensuring accuracy and adherence to AI governance
- Create, publish, and peer review content and media according to technical writing standards
- Monitor and maintain publishing queues; review, edit, and publish external content
- Analyze localization issue trends and time to resolution to produce actionable insights
- Gather and analyze localization requirements with requestors and subject matter experts
- Own successful completion of course package translation projects and other localization requests
- Manage vendor relationships to deliver projects on time and within budget
Requirements:
- A 4-year college degree or 2-3 years of relevant experience
- Experience with human/machine translation and post-editing project management
- Fluency in at least one language other than English (Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic)
- Experience with GitHub as a platform for version control
- Experience with Translation Management Software
- Familiarity with content and learning management systems (CMS and LMS)
- Knowledge of programming languages, such as JSON, XML, HTML, CSS, and JavaScript
- Strong project management, technical writing, problem-solving, and customer support skills
- Ability to use data tracking tools
- Ability to collaborate with internal and external stakeholders
- Ability to manage vendor relationships and deliver projects on time within budget
Benefits:
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
- Wellness Subsidy
- Equity Grants
- Variable Incentive
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