Logistics Specialist
Posted 23ds ago
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Job Description
Logistics Specialist ensuring efficient shipment management and resolving operational issues. Reviewing logistics cases and collaborating with cross-functional teams for optimal customer experience.
Responsibilities:
- Review and process logistics-related cases in accordance with company policies and standard operating procedures.
- Investigate shipment issues, service requests, and operational discrepancies to identify root causes and recommend appropriate resolutions.
- Verify shipment information, delivery records, and supporting documentation to ensure data accuracy.
- Monitor logistics workflows and provide timely updates to internal stakeholders.
- Collaborate with cross-functional teams to resolve logistics, transportation, and fulfillment-related concerns.
- Maintain accurate records of case activities, investigations, and resolutions.
- Ensure compliance with quality standards, operational guidelines, and service level agreements (SLAs).
- Identify trends and recurring issues, escalating complex cases when necessary.
- Contribute to process improvement initiatives to enhance operational efficiency and customer satisfaction.
- Perform other logistics and operational support duties as assigned.
Requirements:
- Minimum SPM, Diploma, or Bachelor's Degree in any discipline.
- Fresh graduates are encouraged to apply.
- Relevant experience in logistics, supply chain, customer service, or operations is an added advantage.
- Excellent command of English (spoken and written).
- Strong analytical and problem-solving skills.
- Excellent attention to detail and ability to handle large volumes of information accurately.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office applications and comfortable learning new systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willing to work on rotational shifts, weekends, and public holidays (if required).
Benefits:
- None specified
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