Managed Services Product Line Manager
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Job Description
Manage day-to-day managed services inquiries and lead sales enablement across global teams. Drive offer innovation with telecommunications solutions at Ciena, a leader in high-speed connectivity.
Responsibilities:
- Manage day‑to‑day inquiries for the managed services portfolio and support RFP activities
- Develop, track, and manage offers through the New Service Introduction process, partnering with Marketing to advance enablement plans
- Build KPIs aligned to industry benchmarks and assess portfolio performance and competitive insights
- Lead sales enablement programs to drive adoption of managed services across global field teams
- Drive offer innovation by evaluating pricing, cost optimization, portfolio expansion opportunities, and market trends
- Represent the managed services portfolio during product release cycles to ensure alignment with new product capabilities
- Translate customer and internal stakeholder requirements into roadmap enhancements
Requirements:
- Bachelor’s degree in Engineering or Business Administration, or equivalent industry experience
- 10+ years in telecommunications and/or technology
- 3+ years of Product Line Management experience
- High‑level understanding of Layer 0–3 networking technologies and Ciena solutions (6500, Routing & Switching, MCP)
- Ability to develop and assess commercial deal sheets, P&Ls, and business financials
- Proven ability to work from broad direction and independently drive tasks to completion
- Experience supporting globally distributed teams
Benefits:
- Comprehensive benefits package
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
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