Manager - KAM
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manager -KAM for Otis, leading key accounts and relationship management in the Elevator sector. Working with sales teams and customers to enhance market share and service delivery.
Responsibilities:
- Retain & Add major customers in Otis fold and handle Key Accounts customers of region.
- Drive Share of Wallet Tracking in terms of Key Accounts
- Initiate Customer Relationship Management (CRM) activities for the Key accounts.
- Initiate customer events and drive innovative customer contact programmes.
- Work closely with Zonal sales teams and drive bookings from major accounts.
- Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement.
- Partner with all stake holders in the organization in achieving the goals.
- Share new product propositions/applications with regional teams for better market penetration.
- Identify techniques and manage product benchmarking in Key Accounts with respect to competition.
- Quotation submission to all the enquiries and compete vigorously in the market for winning the order.
- Payment collection from the Key Account Accounts customer as per the terms agreed and good asset management in place.
- To remain proactive to customers / employee needs and develop, maintain good business relationship with customers.
- Make joint site visits along with construction head to meet the customer as well as assess the site condition during the sales process.
- Tracking of all customer complaints (written / telephonic) addressed to MD,GM and Area Manager and responding to them within the stipulated time.
- Present the customer complaint status to Regional Head
- Ensure that Weekly / Monthly reporting is forwarded to reporting manager.
- Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers.
- On resolution of the complaint, obtain feedback from the customers.
Requirements:
- BE and MBA
- 10-12 years in Elevator industry
- Excellent Communication & Interpersonal skills
- Assertive, Proactive, Result orientated and Self-starter
- Ability / Confidence to handle high profile Key Customers
Benefits:
- Opportunities for professional development
- Employee Scholar Program
Similar Jobs
Patient Access Appeals Case Manager – VA
Patient Access Case Manager supporting patient reimbursement journeys for Noctrix Health's innovative therapy. Liaising between patients, providers, and insurance companies to ensure access.
Gerente de Área Junior
Sales Area Manager responsible for sales management and strategy implementation in Brazil's consumer goods sector. Leading team activities across multiple states and channels.
Area Manager – Experiential Learning Placements
Area Manager for Experiential Learning Placements at Nightingale Education Group. Leading a team to support practicum placements, planning, and auditing to meet educational needs.
Manager, Business Planning
Manager of Business Planning at BCLC providing strategic and financial insights across business lines. Conducting analyses, budgeting, and performance reporting for informed decision-making.
IT & Systems Manager – Midshift
IT & Systems Manager responsible for core systems security and performance. Managing IT vendor relationships and technology initiatives to support business growth.
Agile Portfolio Manager – MMIS Medicaid Domain
Agile Portfolio Manager leading a team of 100+ in Medicaid framework projects. Implementing Agile methodologies and ensuring compliance with Medicaid regulations for improved healthcare services.
Product Manager
Engineering Leader overseeing product lifecycle and driving engineering best practices at Gainwell Technologies. Managing high-performing teams while ensuring alignment to business objectives and client needs.
Senior Product Group Manager – Product Integrity & Business Management
Senior Product Group Manager leading U.S. Bankcard credit card business initiatives. Supporting operational excellence and improving processes while managing complex product functions.
Portfolio Manager
Portfolio Manager leading strategy and execution for Chronic PD portfolio within South Florida territory at Vantive. Drive cohesive resource coordination and develop strategic relationships in the medical field.
Athletics Travel Manager, Collegiate Support
Account Manager providing highest personal service in athletic travel management for collegiate clientele and ensuring smooth travel arrangements. Remote work available in the United States.
Federal Engagement Manager
Federal Engagement Manager at Knowtex overseeing VA relationships while developing new federal healthcare opportunities in voice AI technology.
Senior Manager, Regional Benefits – EMEA
Senior Manager responsible for regional benefits strategy and team leadership at Iron Mountain. Joining a collaborative Total Rewards team focusing on the employee experience across EMEA.
Manager, Rx Product Development
Manager in Pharmacy Health Services developing and leading healthcare services at CVS Health. Collaborating with stakeholders to ensure impactful and compliant programs.
Manager, Gas Origination and Infrastructure
Commercial natural gas professional facilitating fuel supply strategies for large-scale projects. Aligning infrastructure solutions with natural gas supply across North America.
Manager, Rebate Forecast Tools
Manager role in rebate forecasting tools at CVS Health. Responsible for forecasting process execution and tool support across pricing and underwriting teams.
Workforce Management Manager, Retail
Workforce Management Retail Manager leading workforce planning for fulfillment operations at DraftKings. Analyzing labor performance and optimizing staffing efficiency in a national network.
Case Manager, Registered Nurse
Care Manager Registered Nurse at CVS Health coordinating care for members facing chronic medical and behavioral health conditions. Collaborating with interdisciplinary teams and documenting assessments for optimal health outcomes.
Pre-Funding QC Manager
QC Supervisor leading a team responsible for quality control in the mortgage industry. Overseeing audits and management of pipelines in Retail and Correspondent Lending.
Technical Incident Manager
IT Incident Manager leading cross-functional teams to resolve technology events impacting KeyBank’s systems. Monitoring and driving incident resolution efforts with communication among stakeholders.
Manager, Outreach Intake
Outreach Intake Manager overseeing daily operations of the Outreach Intake team at LifeStance Health. Driving strategies for call center efficiency and fostering staff growth in mental health care.