Manager, Professional Services
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Job Description
Professional Services Manager leading implementation consultants for Routeware’s waste-management software platform. Improving customer deployments, data analysis, delivery quality, and onboarding processes.
Responsibilities:
- Lead, mentor, and coach a team of Implementation Consultants
- Provide guidance in solution design, system configuration, and data analysis to support business requirements
- Foster career development, cross-training across Routeware’s product suite, and knowledge sharing within the team
- Allocate resources effectively across projects, balancing utilization, skillsets, and customer needs
- Oversee customer implementation projects from kickoff through go-live and handoff to Customer Success
- Act as an escalation point for customer-facing issues and maintain strong customer relationships
- Ensure consultants consult with clients, complete system configurations, interpret and analyze data, present results, and identify trends and process improvement opportunities
- Partner with Sales, Product, and Customer Success to align expectations with delivery capabilities
- Develop and refine implementation methodologies, tools, and reporting practices
- Oversee quality of deliverables, including SOW alignment, project documentation, and reporting
- Monitor team utilization, productivity, and project success metrics
- Support best practices in data management, reporting, and analysis
- Contribute to strategic initiatives to scale Professional Services and improve customer onboarding
Requirements:
- Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field
- 5+ years of experience in Professional Services, Implementation, or Project Management, including leadership of customer-facing teams
- Strong background in system implementation and data analysis
- Proficiency in Microsoft Excel and data management tools, with ability to analyze and interpret complex data sets
- Exceptional problem-solving skills and ability to provide data-driven recommendations
- Strong communication skills, including the ability to deliver presentations and translate technical findings into customer-friendly insights
- Demonstrated success in leading and developing teams, with a focus on customer satisfaction and continuous improvement
- PMP or similar project management certification preferred
Benefits:
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
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