Manager, Vendor Performance – Governance
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Job Description
Managing vendor performance, governance, compliance, and risk for Alignment Health’s Medicare Advantage health plan. Driving accountability, cost efficiency, and improved member and provider experiences.
Responsibilities:
- Serve as the primary point of contact for assigned vendors and strategic business partners
- Develop and maintain relationships with vendor leadership and operational teams
- Facilitate regular business reviews and governance meetings
- Monitor vendor performance and drive continuous improvement initiatives
- Resolve operational issues, service concerns, and escalations
- Establish and monitor KPIs, SLAs, and contractual commitments
- Analyze vendor performance data and identify improvement opportunities
- Conduct monthly, quarterly, and annual performance reviews
- Develop corrective action plans when performance expectations are not met
- Ensure vendors meet quality, operational, customer service, contractual, regulatory, and organizational requirements
- Partner with Legal, Finance, Procurement, Compliance, Regulatory Affairs, Technology, Clinical, Provider Operations, and business stakeholders
- Support contract negotiations, renewals, amendments, and terminations
- Review invoices and financial performance for cost effectiveness and budget compliance
- Coordinate compliance reviews, audits, operational assessments, remediation plans, and corrective actions
- Identify, assess, and mitigate vendor-related operational, financial, compliance, and reputational risks
- Monitor business continuity, disaster recovery, privacy, and security requirements
- Support implementation of new vendors and vendor-delivered services
- Coordinate vendor participation in strategic initiatives and operational projects
- Manage vendor-related operational changes and business process improvements
- Develop executive dashboards and vendor performance reports
- Present vendor performance, risks, and recommendations to leadership
- Maintain vendor management documentation and governance records
- Support internal committees and oversight forums
- Provide insights and recommendations to improve vendor management practices
Requirements:
- 5+ years of experience in vendor management, healthcare operations, account management, procurement, business operations, or related fields
- Highly preferred: Medicare Advantage vendor management experience
- Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Project Management, or related field
- Experience managing vendor relationships and performance metrics
- Strong contract management and negotiation support experience
- Exceptional communication, relationship-building, and stakeholder management skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
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