Manager, Vendor Programs – Implementation
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Job Description
Vendor implementation manager overseeing supplemental benefits for Zing Health’s Medicare Advantage members. Managing implementations, compliance, data integrity, and vendor performance.
Responsibilities:
- Own and manage end-to-end project execution for supplemental vendor implementations and enhancements, including planning, coordination, testing, go-live, and post-implementation stabilization
- Develop and maintain detailed project plans, timelines, and dependencies
- Coordinate cross-functional stakeholders across Operations, IT, Compliance, Finance, and Marketing
- Track risks, issues, and mitigation strategies
- Ensure vendors meet contractual, technical, and regulatory requirements
- Lead vendor testing, validation, and sign-off processes
- Communicate status updates and executive-level summaries as needed
- Provide ongoing vendor oversight to ensure performance, compliance, and service quality
- Partner with Operations, Compliance, IT, Finance, and Member Experience teams
- Act as a single point of accountability for assigned vendors and implementations
- Translate operational and regulatory requirements into actionable vendor expectations
- Support leadership with insights, risks, and recommendations
- Ensure supplemental benefits and services are delivered accurately, on time, and without disruptions
Requirements:
- Bachelor’s degree or equivalent professional experience
- 5+ years of experience in vendor management, project or program management, and healthcare operations, preferably Medicare Advantage or supplemental benefits
- Strong understanding of supplemental benefits and vendor ecosystems
- Strong understanding of 837 file formats and data exchanges
- Strong understanding of regulatory and Part C reporting considerations
- Experience with SSBCI programs and carded services preferred
- Prior implementation experience with OTC, transportation, or carded benefits preferred
- Familiarity with healthcare data reporting and dashboards
- PMP, Lean, Six Sigma, or similar project management certification preferred, not required
- Ability to manage multiple initiatives with competing priorities
- Experience leading cross-functional projects with external vendors
Benefits:
- Medical, Dental, and Vision
- Employer-Paid Life Insurance
- Paid Maternal Leave
- Paid Paternal Leave
- 401(K) match up to 4%
- Paid-Time-Off
- Employee Assistance Programs
- Supplemental benefits including Spouse Insurance, Pet Insurance, Critical Illness coverage, and ID Protection
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