Medical Tele-Interviewer
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Job Description
Medical Tele-Interviewer conducting lifestyle and medical interviews for Manulife’s insurance underwriting process. Delivering confidential, accurate customer service remotely across Canadian provinces.
Responsibilities:
- Conduct in-depth interviews covering lifestyle and medical questions to facilitate underwriting for individual insurance applicants
- Probe tactfully when eliciting personal and medical information
- Deliver high-quality customer service to insurance clients
- Demonstrate attention to detail and active listening
- Manage workload using organization and time-management skills
- Maintain confidentiality of sensitive and private information
- Address customer concerns professionally and knowledgeably
- Collaborate within a team
Requirements:
- Medical knowledge, terminology, or experience is required
- Experience working with a high degree of accuracy in a fast-paced environment while under time constraints
- Excellent spelling and grammar
- Excellent verbal and written communication skills
- Experience providing outstanding customer service
- Highly motivated and able to work independently or with minimal supervision
- Bilingualism (English and French) is a strong asset
- If located in Québec, proficiency in both English and French is required to support clients from various provinces outside Québec
Benefits:
- Structured training
- Industry-recognized learning
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision coverage
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive compensation tied to business and individual performance
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