Monitoring Analyst – Junior
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Job Description
Analista NOC júnior monitorando redes de telecomunicações para provedores, operadoras e empresas. Acompanhando incidentes, alarmes, SLAs e dashboards com Zabbix e Grafana.
Responsibilities:
- Monitor availability and performance of network assets, links and services
- Track alarms, events, dashboards and metrics in Zabbix and Grafana
- Perform initial incident triage, identifying impact, priority and necessary information
- Execute basic diagnostics for connectivity, infrastructure and services
- Assist with configurations of hosts, templates, items, triggers, discovery rules and maps in Zabbix
- Support the creation and adjustment of dashboards and alerts in Grafana
- Check basic collection failures via SNMP, ICMP, agents and APIs
- Log and follow up on tickets, maintaining clear and complete information
- Escalate to internal teams, clients, carriers and vendors according to escalation flows
- Monitor incidents, contributing to SLA compliance
- Identify recurring alarms and opportunities for improvement
- Update procedures, documentation and knowledge bases
- Perform shift handovers to ensure continuity of ongoing issues
Requirements:
- Basic or practical knowledge of Zabbix
- Familiarity with hosts, templates, items, triggers, discovery and maps
- Knowledge of Grafana for reading, analyzing and making basic dashboard adjustments
- Understanding of SNMP, ICMP and other monitoring methods
- Basic knowledge of TCP/IP, IP addressing, DNS, VLANs, latency, packet loss and availability
- Ability to interpret graphs, metrics, alerts and trends
- Familiarity with ping, traceroute, MTR, nslookup/dig and SSH/Telnet
- Basic Linux knowledge and willingness to develop skills in servers and infrastructure
- Understanding of incident management, escalation and SLAs
- Good communication, organization, attention to detail and availability to work shifts
- Previous professional experience is desirable but not required
- Courses, labs and academic or personal projects demonstrating familiarity with Zabbix, Grafana and networking are valued
Benefits:
- Ongoing professional development
- Technical mentorship
- Support for training and certifications relevant to the role
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