Solutions Delivery Analyst I
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Job Description
Solutions Delivery Analyst supporting Unite Us’s healthcare and human-services platform through data mapping, quality, and technical issue resolution. Remote, U.S.-based role.
Responsibilities:
- Lead implementation processes and documentation, communicate and set client expectations, and assist with troubleshooting product issues
- Interview customers and data providers to understand data needs, usage, operating logic, and provided data
- Analyze data files, layouts, and dictionaries to understand structures and rules for transforming data into a common format
- Author data mapping and transformation requirements and review them with ETL developers
- Produce data quality profiles, present findings to stakeholders, and escalate critical data issues
- Configure products based on customer data needs and enable customers on purchased data products
- Facilitate secure SFTP setup for PII/PHI data transfers
- Execute test cases to validate data mapping, transformation, loading, and extraction
- Monitor technical and data support tickets and respond to customer project and IT team queries within SLAs
- Triage technical issues and assign them to appropriate teams
- Identify, assess, fix, document, and communicate data quality problems, including root cause analysis, requirements gathering, quality procedures, and data cleansing
- Improve existing processes and identify new processes and technical alternatives
- Liaise between development and business teams on reported issues and enhancements
- Develop and execute data quality test cases, scripts, procedures, monitoring, and quality metrics
- Maintain internal knowledge bases and external documentation, including FAQs, explainers, and help articles
- Work with Customer Success to identify user needs and feature requests and relay product optimization information to Product
- Bring forward emerging technology and innovative ideas
Requirements:
- 1–3 years of experience in information technology
- Proven track record establishing strong relationships with internal stakeholders, clients, and vendors
- Strong written and verbal communication skills
- Ability to break down complicated topics and explain and document them in simple terms
- Customer service/support experience preferred
- Critical thinking, strong organizational and time management skills, and ability to multitask
- Understanding of business processes and their impact on technical operations
- Experience analyzing, defining, and documenting business processes and rules
- Track record of gaining proficiency in a software platform and its use cases
- Ability to be empathetic, compassionate, responsive, and resourceful, including handling challenging situations over the phone
- Previous experience implementing and supporting data products preferred
- Experience with AWS tools and datastores such as PostgreSQL and Snowflake is a plus
- Experience in a technical support role handling complex issues related to data feeds, SaaS platforms, integrations, SSO, and related topics
- Ability to work with datasets and identify relationships, gaps, and issues
- Strong curiosity and ability to learn quickly
- Acute attention to detail
- Ability to work on multiple projects simultaneously
- In-depth knowledge of Jira configuration and Service Desk is a plus
- Ability to thrive in a variable and demanding startup environment while working remotely
- Passion for healthcare or human services
- Must pass a background check including criminal, employment, and education verification
Benefits:
- Medical, dental, and vision insurance for team members and eligible partners and dependents
- Unlimited virtual mental health and acute medical visits
- Employee Assistance Program (EAP)
- Wellness platform subscription
- Flexible Time Off, including volunteer days and mental health days
- 14 paid company-wide holidays
- Paid parental leave, including adoptive parents
- Employee Resource Groups
- Health Savings Accounts (HSAs)
- Flexible Spending Accounts (FSAs)
- Commuter benefits
- 401(k) with employer match, immediate vesting, and financial wellness resources
- Company-paid life and AD&D insurance, with optional additional coverage
- Disability coverage
- Accident insurance
- Pet insurance
- Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved supplies
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