National Account Manager
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Job Description
National Accounts Manager managing relationships with major national clients like Life Time Fitness and Riverstone Communities. Ensuring operational excellence and resolving client issues effectively.
Responsibilities:
- Client Relationship Management
- Serve as the primary point of contact for national account stakeholders, from local site managers to corporate teams
- Investigate and resolve client concerns by partnering with local branches to understand root causes and coordinate solutions
- Provide regular client updates (weekly and monthly summaries) covering completed work, production, and upcoming services
- Lead quarterly and biannual business reviews — owning the agenda and preparation, with the Business Developer and Head of Business Development participating
- Identify opportunities for account growth and partner with the Business Developer to pursue them
- Cross-Functional Coordination
- Align internal SavATree stakeholders — RVPs, DMs, Branch Managers, commercial arborists, commercial pod, and commercial teams — on client expectations and outcomes
- Coordinate site walks, mapping (Tree Plotter), and proposal development with local teams
- Support scheduling of sold work with attention to timing and route efficiency across General Tree Care, Plant Health Care, Arbor Patrol, and Lawn services
- Keep schedules current and proactively flag conflicts or gaps across the SavATree network
- Operations & Compliance
- Ensure work orders, proposals, and invoices are submitted, tracked, and closed properly
- Manage application timing, DSI, and reporting processes
- Process work requisitions and reports that will be added through client portals (Service Channel, Workday, FM, and others) via Commercial Pod Group.
- Upload Arbor Patrol and work progress reports accurately and on time
- Own and manage POs and incoming service requests through various systems
Requirements:
- Working knowledge of SavATree's services — familiarity with General Tree Care, Plant Health Care, and Lawn services
- Proven experience managing client relationships, ideally with commercial or multi-site accounts
- Strong cross-functional skills — comfortable working with field teams, regional leadership, and corporate stakeholders to get to the truth of a situation and drive resolution
- Clear, confident communication, written and verbal — you'll represent SavATree to major national clients every day
- Sound judgment in tough conversations — you know when to push, when to listen, and how to deliver difficult messages tactfully
- Exceptional organization — you manage complexity across multiple accounts without losing the details
- Systems fluency — comfortable working across platforms like Service Channel, Workday, FM, and our internal CRM
- Follow-through. Every time. Your reliability is what keeps both sides of the relationship confident and informed.
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