Operations Specialist – Notary Connect

Posted 32ds ago

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Job Description

Operations Specialist managing signing orders and notary assignments at Snapdocs. Ensuring accurate, efficient processes in the mortgage workflows.

Responsibilities:

Monitor and manage incoming signing orders.
Review order details and special instructions for accuracy and completeness.
Keep orders up to date as changes occur.
Use sound judgment to anticipate and prevent potential issues or delays.
Ensure orders move smoothly through each stage of the signing lifecycle.
Oversee automated assignment of qualified notaries.
Take manual action on hard-to-fill orders, including outreach and incentive adjustments when appropriate.
Collaborate with customers to secure flexibility when needed.
Meet performance targets related to assignment speed and fulfillment.
Respond promptly to inbound communications from customers and notaries.
Provide clear, professional updates to ensure alignment across all parties.
Escalate urgent matters appropriately and coordinate resolution efforts.
Partner with internal Support and cross-functional teams on order-related inquiries.
Complete follow-up actions when automated reminders are not fulfilled.
Make outbound calls to quickly resolve time-sensitive issues.
Identify risks early and intervene proactively to avoid delays.
Troubleshoot common transaction issues and escalate when necessary.
Route signing errors and corrections to the appropriate internal teams.
Deliver a positive experience—even in high-pressure situations.

Requirements:

High school diploma required
1–2 years of related customer service experience
Strong written and verbal communication skills
Ability to quickly learn new computer systems and tools
Mortgage, Title, or Notary industry experience required

Benefits:

Excellent medical, dental, and vision coverage
401(k) with up to 4% company match
16 weeks of paid parental leave
Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
Summer & Winter Break (~1-week each) + 9 Holidays per year
Healthcare and Dependent Care FSA
HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
$15K Family Building Benefit (lifetime limit)
Life and Disability Insurance
$1,500 Annual Lifestyle Stipend to support your well-being