Part-Time Soporte Técnico, Salesforce
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Job Description
Salesforce technical support for Aire’s operational centers during digital transformation. Resolving user incidents, managing CRM configurations, and supporting platform adoption remotely across LATAM.
Responsibilities:
- Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce.
- Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias.
- Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros (disponibilidades, parametrizaciones).
- Identificar y solucionar problemas en procesos de negocio reportados por los centros.
- Documentar casos resueltos y proponer mejoras en los protocolos de soporte.
- Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce.
- Participar en guardias rotativas de soporte en fines de semana.
- Fomentar la adopción de la plataforma mediante soporte proactivo y comunicación clara con usuarios no técnicos.
Requirements:
- Mínimo 2 años de experiencia en soporte técnico con Salesforce.
- Conocimiento funcional de Salesforce (se valora certificación Salesforce Administrator).
- Experiencia con herramientas de gestión de incidencias (Service Cloud, Zendesk o similares).
- Conocimientos para realizar configuraciones básicas en plataformas CRM.
- Dominio del Inglés avanzado conversacional y escrito (C1).
- Disponibilidad para trabajar de Viernes a Domingo (PART-TIME) de 17:00 a 19:00 (hora Colombia), 100% remoto, residiendo en Colombia, México, Perú o Chile.
Benefits:
- Trabajo 100% remoto.
- Contrato Freelance
- Horario: de Viernes a Domingo de 17:00 a 19:00 hora Colombia (48 horas mensuales)
- Agradable clima laboral.
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