Patient Call Center Coordinator
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Job Description
Patient Call Center Coordinator managing patient communications for eye care services at Spectrum Vision Partners. Responsible for customer service and handling patient inquiries via phone and email communications.
Responsibilities:
- Provides the highest level of customer service patients and incoming callers via telephone
- Answer incoming calls in a friendly, courteous, professional & positive manner
- Maintain accurate records by verifying/obtaining patient demographic & insurance information
- Forward calls to appropriate practice/department for additional follow-up
- Document and enter messages into practice management system
- Promptly address inbound email inquiries and requests from patients
- Handle making outbound calls to schedule patients upon request
- Work collaboratively & courteously with all other departments to ensure a positive patient experience
Requirements:
- Previous customer service experience
- Able to manage difficult or emotional customer situations
- Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR)
- High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
- Experience working with the public & demonstrate strong communication & customer service skills.
Benefits:
- medical, dental and vision coverage
- matching 401K
- generous PTO
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