Patient Care Coordinator
Posted 28ds ago
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Job Description
Patient Care Coordinator supporting GP-referred patients in Acacium Group’s healthcare programmes. Providing telephone support, lifestyle assessments, triage, patient registration, and session bookings.
Responsibilities:
- Contact patients after referral and promote the Diabetes Remission Programme
- Provide guidance, support, resources, and high-standard customer service to patients
- Complete initial lifestyle assessments during booking calls
- Triage patients for further coaching support where appropriate
- Independently manage and monitor waiting lists according to available sessions
- Handle inbound queries and register service users onto the programme
- Support patients throughout their programme journey
- Coordinate and manage bookings for one-to-one and group sessions
- Ensure a smooth and positive patient experience
Requirements:
- Previous experience within customer care, ideally in a call centre, complaints, or hospitality environment
- Ability to deal with challenging customer situations and provide effective solutions
- Excellent written and verbal communication skills
- Positive, solutions-oriented mindset and approach to work
- Commitment to excellent patient care
Benefits:
- Pensions scheme
- Free mortgage broker service
- Life assurance
- Employee Assistance Programme
- Digital Health & Wellbeing App
- Mental, Social, Physical & Financial Workshops
- Long Service awards
- Exceptional performance awards
- Increasing holiday allowance
- Shopping, lifestyle & cinema discounts
- Flexible working options where possible
- Reasonable adjustments wherever possible
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