Patient Care Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient Care Coordinator supporting patient scheduling, insurance verification, and care coordination for Full Potential Solutions’ omnichannel healthcare operations. Fully remote USA role.
Responsibilities:
- Welcome and assist patients, customers, and vendors
- Serve as a primary point of contact for patient questions, requests, and general inquiries
- Manage incoming calls, emails, and digital communications
- Schedule, confirm, and reschedule patient appointments
- Optimize provider schedules and help fill same-day openings
- Support appointment reminder and confirmation processes
- Verify patient demographics and insurance eligibility and maintain accurate EMR information
- Assist with insurance coverage, benefits, and financial responsibility questions
- Prepare patient charts and required documentation
- Process co-pays, payments, charges, and account information in the EMR
- Monitor patient flow and provider schedules, addressing delays, gaps, and scheduling conflicts
- Keep patients informed about wait times, delays, and next steps
- Coordinate with clinical and optical teams to support patient transitions and continuity of care
- Support patient retention through follow-up, recall, and reactivation outreach
- Maintain a clean, organized, patient-ready front office
- Perform other duties assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist
Requirements:
- Minimum education requirement – High school diploma or equivalent
- Patient-focused mindset
- Strong communication skills
- Organization and attention to detail
- Proactive problem-solving
- Team collaboration
- Comfortable using computers and able to quickly learn EMR, scheduling, and practice management systems
- Adaptability in a fast-paced healthcare environment
- Understanding of patient information confidentiality and professionalism
Benefits:
- Lucrative compensation program
- Medical benefits
- Dental benefits
- Vision benefits
- Opportunity for high potential career growth with a fast-growing company
Similar Jobs
Patient Care Coordinator
Remote Patient Care Coordinator supporting patients and members with insurance, claims, authorizations, and triage routing. Handling inbound healthcare calls for Carenet Health.
Patient Care Coordinator
Patient Care Coordinator supporting GP-referred patients in Acacium Group’s healthcare programmes. Providing telephone support, lifestyle assessments, triage, patient registration, and session bookings.
Patient Care Coordinator I
Patient care coordinator supporting AbbVie, an innovative medicines and healthcare solutions company. Handling patient enrollment, refills, status inquiries, adverse-event reporting, and delivery scheduling.
No more related jobs available.