Patient Care Coordinator
Posted 1hrs ago
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Patient Care Coordinator supporting patients and members with insurance, claims, authorizations, and triage routing. Handling inbound healthcare calls for Carenet Health.
Responsibilities:
- Take inbound calls from patients, providers and members
- Help manage calls for patients who may be sick or in emergent situations
- Support members with insurance needs, questions or concerns
- Explain how to use health insurance, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations
- Provide 24/7 triage support and assign priority for a Registered Nurse to provide health advice
- Answer inquiries about benefit claims, appeals, and authorizations
- Deliver patient-focused support and help improve patients' healthcare experiences
Requirements:
- High School Diploma or General Education Degree (GED) required - will be verified during background check
- Healthcare experience required, such as Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar
- Strong computer experience (data entry, screen navigation, keyboarding)
- Experience with Microsoft Outlook (email) and Word
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent demonstration of caring, empathy and compassion
- Able to work mid-day and nights with alternating OFF
- Able to provide 2 monitors 22 inch each with HDMI and Display ports
- Completion of assessments may be required; assessments must be completed independently
Benefits:
- Health, dental, and vision insurance
- A 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
- Remote, work from home position
Similar Jobs
28d
Patient Care Coordinator
Patient Care Coordinator supporting GP-referred patients in Acacium Group’s healthcare programmes. Providing telephone support, lifestyle assessments, triage, patient registration, and session bookings.
28d
29d
Patient Care Coordinator I
Patient care coordinator supporting AbbVie, an innovative medicines and healthcare solutions company. Handling patient enrollment, refills, status inquiries, adverse-event reporting, and delivery scheduling.
29d
No more related jobs available.