Patient Intake Services Specialist
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Job Description
Patient intake specialist registering and scheduling patients for Twin Cities Orthopedics. Handling high-volume calls, insurance verification, and appointment coordination remotely in Minnesota or Wisconsin.
Responsibilities:
- Register and schedule new and existing patients in the current practice management system
- Answer a high volume of inbound calls in a timely, pleasant, and professional manner
- Communicate pertinent patient information, including appointment information, directions, check-in times, referral information, and copayments
- Verify and document insurance information according to current business practices
- Maintain and update assigned appointment reports, new patient reports, and other scheduling modules
- Maintain working knowledge of healthcare plan requirements and health plan networks
- Perform other duties as assigned
- Work Monday through Thursday, 9:30 AM–6:00 PM, and Friday, 8:30 AM–5:00 PM, remotely
Requirements:
- High School diploma/GED or equivalent
- Customer service experience
- Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
- Previous experience in a call-center environment preferred
- Must live in MN or WI
- Ability to comply with company policies, procedures, practices, and business ethics guidelines
- Ability to comply with all applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws
- Demonstrate prompt and reliable attendance
- Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
- Ability to prioritize workload effectively
- Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions
- Ability to apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Ability to sit for extended periods, up to 8 or more hours per day
- Frequent use of hands and fingers for typing, writing, and handling documents
- Occasional standing, walking, bending, or reaching within the office environment
- Ability to lift and carry office supplies or files weighing up to 20 pounds
- Visual acuity to read electronic and paper documents
- Auditory ability to participate in phone or video calls clearly
- Manual dexterity to operate standard office equipment, including computer, phone, and printer
Benefits:
- $1,500.00 sign-on bonus, payable on first paycheck with a 12-month commitment
- Comprehensive benefits package
- Medical plan with Maternity Bundle
- Dental plan
- Vision plan
- Tuition Reimbursement
- 401(k) Profit Sharing
- Employee Assistance Program
- Lifetime Fitness Subsidy
- Car Rental discounts
- Home, Auto, & Pet insurance savings programs
- Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions
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