Patient Intake Services Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote patient intake specialist scheduling and registering patients for physician-led Twin Cities Orthopedics. Handling high-volume calls, insurance verification, and appointment coordination.
Responsibilities:
- Register and schedule new and existing patients in a call center environment
- Accurately and efficiently schedule patients using the current practice management system
- Answer a high volume of inbound calls in a timely, pleasant, and professional manner
- Communicate appointment information, directions, check-in times, referral information, and copayments
- Verify and document insurance information according to current business practices
- Maintain and update appointment reports, new patient reports, and assigned scheduling modules
- Maintain working knowledge of healthcare plan requirements and health plan networks
- Perform other duties as assigned
Requirements:
- High School diploma/GED or equivalent
- Customer service experience
- Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
- Previous experience in a call-center environment preferred
- Must live in MN or WI
- Ability to comply with company policies, procedures, practices, and business ethics guidelines
- Ability to comply with all applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws
- Prompt and reliable attendance
- Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
- Ability to prioritize workload effectively
- Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions
- Ability to apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Ability to sit for extended periods, up to 8 or more hours per day
- Frequent use of hands and fingers for typing, writing, and handling documents
- Ability to lift and carry office supplies or files weighing up to 20 pounds
- Visual acuity to read electronic and paper documents
- Auditory ability to participate clearly in phone or video calls
- Manual dexterity to operate standard office equipment
Benefits:
- $1,500.00 sign-on bonus, payable on first paycheck with a 12-month commitment
- Comprehensive benefits package
- Medical plan with Maternity Bundle for employees working 30+ hours per week
- Dental plan for employees working 30+ hours per week
- Vision plan for employees working 30+ hours per week
- Tuition Reimbursement for employees working 30+ hours per week
- 401(k) Profit Sharing for all employees
- Employee Assistance Program for all employees
- Lifetime Fitness Subsidy for all employees
- Car Rental discounts
- Home, Auto, & Pet insurance savings programs
- Equal opportunity and accessible workplace
- Reasonable accommodation may be provided for individuals with disabilities
Similar Jobs
Patient Intake Services Specialist
Patient intake specialist registering and scheduling patients for Twin Cities Orthopedics. Handling high-volume calls, insurance verification, and appointment coordination remotely in Minnesota or Wisconsin.
Intake Specialist
Remote IT Intake Specialist providing first-level software support for Dragonfly Health’s hospice and post-acute care platform. Managing tickets, troubleshooting access issues, and coordinating healthcare partner resolutions.
Intake Specialist – MLT
Remote Intake Specialist capturing and qualifying customer leads for a Central Ohio residential concrete contractor. Managing calls, messages, CRM records, and handoffs to estimators.
Member Intake Specialist
Remote Member Intake Specialist connecting prospective members to Eleanor Health’s addiction and mental health care. Guiding enrollment through consultative intake, referrals, follow-up, and CRM documentation.
Intake Specialist
Remote Intake Specialist screening prospective clients for immigration services. Conducting bilingual English-Spanish intake, outreach, follow-up, and case-management documentation.
Intake Specialist I
CareIQ Intake Specialist processing ancillary healthcare referrals for CorVel, a risk-management solutions provider. Delivering accurate telephonic customer service, data entry, and referral coordination remotely.
Intake Specialist
Remote part-time intake specialist converting inbound leads for The Advocates, a personal injury law firm. Conducting client interviews, qualifying cases, and completing onboarding.
Client Intake Specialist
Remote Client Intake Specialist handling calls for individuals seeking professional assistance. Guiding US clients through intake, enrollment, documentation, and consultations.
Client Intake Specialist
Remote Client Intake Specialist guiding US clients through enrollment, consultations, and next steps. Handling sensitive phone conversations, documentation, follow-up, and compliance.
Client Intake Specialist
Client Intake Specialist guiding U.S. clients through phone-based intake and enrollment. Supporting individuals seeking professional assistance while documenting interactions and scheduling consultations.
Client Intake Specialist
Client Intake Specialist guiding US clients through phone-based intake, enrollment, and scheduling. Supporting stressed individuals with empathy, accurate documentation, and compliant next-step guidance.
Client Intake Specialist
Client Intake Specialist guiding US clients through phone-based enrollment and consultations. Handling sensitive conversations, documenting CRM interactions, and supporting clients through next steps.
Client Intake Specialist
Client Intake Specialist guiding US clients through phone-based intake and enrollment. Supporting people in stressful situations while documenting interactions and following compliance procedures.
Client Intake Specialist
Remote Client Intake Specialist handling calls, intake, scheduling, and follow-up for U.S. clients seeking professional assistance. Documenting interactions and guiding clients through enrollment without legal advice.
Client Intake Specialist
Client Intake Specialist guiding US clients through professional-services enrollment by phone. Handling calls, scheduling consultations, documenting interactions, and supporting clients through stressful situations.
Client Intake Specialist
Remote Client Intake Specialist handling calls, intake, scheduling, and follow-up for U.S. clients seeking professional assistance. Documenting interactions and guiding clients through enrollment and next steps.
Client Intake Specialist
Client Intake Specialist handling calls and guiding U.S. clients through legal-service enrollment. Scheduling consultations, documenting CRM interactions, and de-escalating sensitive conversations remotely.
Client Intake Specialist
Client Intake Specialist guiding U.S. clients through phone-based enrollment and consultations. Handling empathetic, compliant communication for people seeking professional assistance.
Client Intake Specialist
Remote Client Intake Specialist guiding U.S. clients through phone-based intake, enrollment, and consultations. Documenting interactions, de-escalating concerns, and supporting individuals seeking professional assistance.
Client Intake Specialist
Client Intake Specialist guiding U.S. clients through enrollment and consultations for professional assistance. Handling sensitive calls, documenting interactions, and supporting clients through next steps.