Product Support Expert
Posted 32ds ago
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Job Description
Product Support Expert installing and optimizing Teladoc Health Patient Care Devices at healthcare locations. Engage with hospital staff and manage concurrent implementations in the assigned territory.
Responsibilities:
- Lead end-to-end installation and configuration of patient care devices across hospital systems
- Serve as the primary onsite and remote technical lead during implementations
- Execute deployment plans in partnership with Project Management
- Troubleshoot hardware, software, and network issues
- Build strong relationships with hospital administrators, program managers, and clinical staff
- Manage multiple concurrent implementations across a defined territory
Requirements:
- Bachelor’s degree with 3+ years of relevant experience, or Associate’s degree with 4+ years of experience, or High School Diploma/GED with 6+ years of equivalent professional experience
- Minimum of 3 years of hands-on experience supporting computer hardware, including component-level repair/replacement and operating system imaging
- Strong working knowledge of networking and wireless technologies (e.g., TCP/IP, Wi-Fi standards, routers, firewalls)
- At least 1 year of experience in technical installation, deployment, or field support environments
- Willingness and ability to travel up to 75% to the Dallas and Houston, TX area
Benefits:
- performance bonus
- RSUs
- Flexible Vacation Policy
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
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