Production & Client Order Coordinator
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Job Description
Remote coordinator managing customizable sofa orders, production documentation, pricing, and quality control. Coordinating customer communication with sales, logistics, client care, and factory teams.
Responsibilities:
- Review confirmed customer orders and prepare complete, factory-ready documentation
- Verify dimensions, configurations, quantities, fabric, color, cushion fill, arm style, back height, finishes, pricing, and special instructions
- Cross-check invoices, order forms, drawings, approvals, notes, and internal systems for accuracy
- Identify missing, conflicting, or unclear information before orders move into production
- Process approved order changes and update all affected documents and systems
- Communicate with customers regarding order confirmations, changes, and adjustments
- Coordinate with Sales, Client Care, Logistics, and factory teams to resolve order-related issues
- Maintain accurate records and identify recurring issues to improve quality-control processes
Requirements:
- Exceptional attention to detail and strong numerical accuracy
- Excellent written and spoken English
- Strong organizational, documentation, and follow-through skills
- Professional, warm, and confident customer communication
- Calm and effective problem-solving abilities
- Experience in production coordination, order management, quality assurance, logistics, customer service, or a similar accuracy-focused role
- Experience with custom furniture, manufacturing, e-commerce, purchase orders, production sheets, or made-to-order products is a plus
- Ability to use Windows 11 Home/Pro
- Processor of i5 or Ryzen 5 or higher
- 16GB RAM
- Dual screen, noise-cancelling headset, and camera
Benefits:
- Remote work
- Technical setup includes Windows 11 Home/Pro, i5 or Ryzen 5 or higher processor, 16GB RAM, dual screen, noise-cancelling headset, and camera
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