Professional Services Manager
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Job Description
Professional Services Manager delivering tailored Risk Cloud workflows for enterprise GRC customers. Leading complex implementations, strategic advisory, AI-enabled configuration, and customer success.
Responsibilities:
- Own complex professional services projects end-to-end
- Conduct deep-dive discovery sessions with customer stakeholders
- Define requirements, architect solutions, and deliver documented business outcomes
- Build sophisticated, non-standard Risk Cloud workflows and data models for enterprise GRC use cases
- Use AI-assisted workflows and platform capabilities to accelerate configuration, optimize process mapping, and improve GRC program performance
- Manage project scope, timelines, deliverables, customer health, get-well strategies, and request queues
- Triage customer requests and delegate to junior consultants as needed
- Provide strategic advisory across enterprise risk management, compliance frameworks, third-party risk, and audit
- Identify quick wins and demonstrate platform ROI
- Collaborate with Customer Success, Sales, Account Executives, and Product teams
- Share configuration best practices, contribute to internal playbooks, and mentor junior consultants
Requirements:
- 5+ years of experience in professional services, SaaS consulting, or enterprise implementation within a B2B SaaS environment
- Proven track record of independently managing complex or bespoke customer projects
- Ability to master complex software platforms and build advanced custom configurations and integrations for enterprise clients
- Ability to communicate and synthesize LogicGate principles clearly to external executives and internal stakeholders
- Enthusiasm for leveraging AI tools and emerging technologies
- Superior written and verbal communication skills
- Track record of facilitating executive discovery sessions, navigating change management, and presenting to C-level risk leaders
- Strong project management rigor and ability to manage project health, protect SOW scope, and drive risk mitigation independently
- Willingness and ability to travel as needed for customer on-sites, team planning workshops, and company gatherings
Benefits:
- Variable compensation plans
- Equity options
- Flexible health and wellness benefits
- Generous PTO
- Annual Company Holidays
- Health Days
- Summer Fridays
- LinkedIn Learning
- People Leader training
- Internal Mentorship Program
- Paid volunteer hours
- Company-wide charitable activities
- Employee Resource Groups
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