Program Manager – Global Strategic Accounts
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Job Description
Program Manager coordinating global wellbeing, coaching, content, and engagement programs for Thrive Global enterprise accounts. Managing roadmaps, reporting, business reviews, and cross-functional delivery.
Responsibilities:
- Translate account priorities into program plans with clear objectives, timelines, responsibilities, and success measures
- Coordinate and maintain the global content and engagement roadmap, including quarterly themes, campaigns, and program initiatives
- Own the master program calendar and coordinate dependencies across regions, teams, and client stakeholders
- Establish a consistent global approach while accounting for regional needs
- Partner with the Operations Manager to align plans with delivery capacity, resource needs, and realistic timelines
- Manage account reporting and validate inputs, resolve discrepancies, and maintain consistent metric definitions
- Maintain dashboards and reporting covering engagement, utilization, program outcomes, and performance commitments
- Analyze results to identify trends, risks, and opportunities and recommend improvements
- Coordinate quarterly and annual business reviews and prepare reporting, insights, and supporting materials
- Track program capacity and commitments to inform planning and prioritization
- Integrate content, coaching, live sessions, and campaigns into an account-aligned roadmap
- Partner with Coaching, Content, and Operations teams to increase awareness, participation, and utilization
- Oversee and evaluate engagement tactics and recommend broader rollout
- Use participant feedback and performance data to refine program initiatives
- Facilitate planning sessions with internal teams and client stakeholders
- Turn priorities into clear decisions, owners, next steps, and delivery requirements
- Assess requests against program goals, timelines, scope, and available capacity
- Recommend changes to priorities, scope, or resources when needed
- Incorporate client and regional-team feedback into future plans
Requirements:
- Bachelor’s degree from an accredited college or university required
- 5+ years of experience managing programs in enterprise client services, employee engagement, internal communications, or a related field
- Experience planning and running ongoing programs across multiple regions or large employee populations
- Experience building engagement or communications plans that drive awareness and participation through campaigns, events, content, and other channels
- Strong analytical skills, including experience working with dashboards and spreadsheets and using results to recommend changes
- Experience preparing client-facing reports and business reviews and leading planning discussions with client stakeholders
- Ability to coordinate timelines, priorities, and resources across teams you do not directly manage
- Experience with wellbeing programs or coaching services is a plus
Benefits:
- Mission-driven impact
- Career growth and development opportunities
- Supportive, human-centric culture
- Wellness perks and benefits
- Medical, dental, and vision coverage
- 401(k) program with company match
- Generous paid time-off programs
- Thrive Time: additional paid time off after major projects or intense periods of work
- Performance bonus
- Equity
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