Program Manager
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Job Description
Program Manager coordinating activities with a multifunctional team in fleet management at Element. Delivering projects on time, within budget, and ensuring quality while managing operational KPIs.
Responsibilities:
- Responsable de la definición y resolución de la estrategia operativa para el cliente
- Reportar KPI’s & SLA’s operativos
- Coordinar las actividades de un equipo multifuncional para lograr que los proyectos, procesos y/o productos se entreguen en tiempo, dentro de presupuesto y con la calidad requerida
- Reportes on Demand de acuerdo con la necesidad y métricos de la cuenta (KPI´S)
- Reportes periódicos de consumo de gasolina
- Planeación financiera semestral y anual para generar órdenes de compra
- Reporte de siniestralidad para control de reparaciones, pago y control de deducibles y mantener los indicadores
- Verificación y seguimiento del presupuesto para gasto de mantenimiento
- Control de inventario en plataformas internas y plataformas de administración del cliente
- Supervisión del envió del detalle de facturación por razón social para asegurar el pago a Element
- Comunicación mensual para usuarios respecto a los procesos operativos con Element: Renovación de unidades, Devolución de unidades, Mantenimiento, entre otros
- Brindar soporte a las escalaciones recibidas y asesoría a usuarios acerca de los procesos operativos con Element: Compras, Mantenimiento, Siniestros, entre otros
Requirements:
- Licenciatura, preferentemente en Admin. de Empresas, Industria de la hospitalidad o Ingeniería
- Ingles Fluido: +95%
- Al menos 3 años de experiencia en Servicio a Clientes (Preferentemente, KAM o Puesto similar)
- Experiencia en Leasing (Preferentemente de Vehículos)
- Experiencia en control de proyectos multifuncionales
- Conducción de vehículos ligeros
Benefits:
- Competitive base salary
- Annual bonus
- Savings fund and savings account
- Retirement plan with company contribution
- Grocery and restaurant vouchers
- Support for sports activities
- medical and life insurance
- flexible schedules
- hybrid work model
- free parking
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