Program Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Program Manager owning North American customer relationships and asset-recovery logistics programs for Scan Global Logistics. Expanding services through partner management, data-driven reporting, and operational improvements.
Responsibilities:
- Serve as the primary point of accountability for the customer's formal performance reviews and ongoing account management
- Own day-to-day customer relationships from site-level stakeholders through senior customer leadership
- Identify and pursue opportunities to expand SGL's scope across services, locations, and regions
- Manage assigned 3PL, 4PL, agent, and contractor partners across the national network
- Monitor partner and network performance and drive accountability against service expectations and customer requirements
- Lead technology initiatives, including operational system optimization, reporting automation, and adoption of AI-assisted reporting and analytics
- Develop and present proactive, data-driven recommendations for operational and commercial improvement
- Deliver customer-facing reporting on recovery completion, inventory movement, shipping volumes, service performance, and logistics efficiency
- Analyze operational data and performance trends to identify risks, opportunities, and areas for improvement
- Coordinate operations, warehousing, pricing, technology, and other internal teams to execute customer requirements
- Own high-priority escalations involving lost or damaged equipment, delayed recoveries, service failures, and potential compliance exposure
- Support continuous improvement initiatives that enhance service quality, reduce costs, improve resilience, and strengthen customer experience
Requirements:
- 10+ years of experience in specialized logistics, first-mile or final-mile operations, reverse logistics, customer success, implementation, technical account management, or operations leadership
- Direct experience within logistics, trucking, 3PL, 4PL, warehousing, high-tech, or specialized supply chain environments
- Demonstrated experience building, managing, and holding an agent, contractor, or partner network accountable for performance
- Strong working knowledge of first-mile logistics, reverse logistics, asset recovery, and/or high-value equipment handling
- Demonstrated experience managing customer relationships and presenting to stakeholders across operational, procurement, and supply chain functions
- Strong understanding of white-glove handling and the transportation and recovery of high-value equipment
- Working knowledge of TMS and WMS platforms
- Experience implementing or introducing new systems, technology, automation, or reporting solutions within a live customer account
- Strong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, develop hypotheses, and recommend actionable solutions
- Excellent communication, relationship management, negotiation, and presentation skills
- Ability to manage multiple priorities and effectively lead customer and internal stakeholders in a fast-paced environment
- Prolonged periods of sitting at a desk and working on a computer
- Lift up to 15 pounds occasionally
- Must be eligible to work in the United States
- Must pass TSA eligibility screening
- Experience in reverse logistics, including end-of-lease recovery, OEM programs, recalls, liquidation, or asset recovery
- Experience handling medical, telecommunications, IT, or other high-value technical equipment
- Experience developing automated reporting, dashboards, or data-driven customer performance tools
- Experience with AI-assisted reporting, analytics, or other emerging technology applications within logistics or supply chain operations
- Experience identifying and converting operational opportunities into expanded customer services or revenue growth
Benefits:
- 401(k)
- Health Insurance
- Dental insurance
- Vision Insurance
- Employee assistance program
- Health Savings Account (HSA)
- Life insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Paid Time Off
- Tuition Reimbursement
Similar Jobs
Associate Director, Scientific Program Management
Scientific program management leader advancing Sage Bionetworks' open biomedical research. Building teams, standards, and portfolio visibility for complex scientific programs.
Sourcing Program Manager
Strategic Sourcing Program Manager leading healthcare supply sourcing, negotiations, and budget oversight for Bon Secours Mercy Health. Remote role based in Georgia.
Program Manager – Teaching Academy
Program Manager executing CBED’s Teaching Academy across school and district partners. Coaching facilitators and advancing high-school apprentices toward education careers.
Supported Living – In-Home Program Manager
Supported Living Program Manager at Wall Residences, an employee-owned disability services company. Managing in-home supports, skill-building, safety, and community inclusion for adults with intellectual disabilities.
Procurement Program Manager
Procurement Program Manager transforming procurement systems, policies, and processes at Cloudera, a data management and analytics company. Leading cross-functional technology implementations and procurement performance programs.
Senior Technical Project/Program Manager
Senior Technical Project Manager leading complex digital healthcare technology initiatives. Coordinating Agile delivery, budgets, risks, releases, and enterprise stakeholders for Blue Cross NC.
Customer Support Program Manager
Customer Support Program Manager scaling technical support for Knowtex’s ambient AI healthcare platform. Leading support infrastructure, troubleshooting, escalations, and specialist development for VA deployments.
Partner Program Manager
Partner Program Manager leading RepairPal pilot rollouts, partner execution, and performance reporting. Supporting Yelp’s automotive repair marketplace through strategic integrations and monetization.
Director – Technical Program Management
Director leading technical program management for New Relic’s observability platform. Driving finance initiatives, engineering efficiency, organizational OKRs, and cross-functional delivery.
Senior Regulatory Program Manager
Senior Regulatory Program Manager advancing global mRNA medicine development, registration, and post-marketing plans. Coordinating regulatory strategy, submissions, governance, and cross-functional execution.
ERP Oracle Cloud Program Director
Direction de programmes stratégiques ERP Oracle Cloud chez Capgemini, leader mondial de la transformation technologique. Gouvernance, budgets, risques et développement d’offres pour grands groupes internationaux.
Associate Director – Program Management
Associate Director leading enterprise transformation programs and PMO governance. Managing portfolios, executive stakeholders, risks, budgets, and cross-functional delivery.
Program Director, Financial Decision Support
Healthcare finance leader guiding UW Health’s financial analytics infrastructure. Evaluating investments, modeling performance, and advising academic health-system executives.
Programme Manager
Programme Manager advancing AI and climate governance policy across Europe for Climate Catalyst, a nonprofit accelerating heavy-industry decarbonisation. Leading EU advocacy, research, and stakeholder engagement.
Senior Business & Program Operations
Business operations leader scaling Adobe Firefly Foundry’s enterprise GenAI pre-sales organization. Driving pipeline governance, executive reporting, customer engagements, and cross-functional execution.
Director, AI Program Management, OS, System & Data
Ford Director governing enterprise AI programs, councils, and portfolio execution. Driving stage gates, recovery plans, and independently validated value realization.
Program Manager, Human Data Operations
Program Manager leading human-data, evaluation, and red-teaming delivery for mpathic, a trustworthy AI infrastructure company. Building scalable systems, quality processes, and cross-functional customer programs.
Asia Program Manager
Asia Program Manager overseeing GE Vernova customer equipment and infrastructure projects. Managing delivery, project resources, profit and loss, and customer satisfaction.
Program Management – Staffing Coordinator
Remote staffing coordinator supporting healthcare facilities, field staff, and approved suppliers. Managing open shifts, staffing communications, and client and field personnel concerns.
Program Director, Sales Technology Delivery
Program Director delivering Autodesk's global sales technology portfolio across CRM, CPQ, analytics, and custom applications. Governing complex enterprise programs and matrixed delivery teams.