Project Coordinator
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Job Description
Project Coordinator supporting LabConnect’s clinical trial operations through site data, access management, reporting, and sponsor communication. Coordinating study setup and ongoing project administration.
Responsibilities:
- Collaborate with Project Managers, internal LabConnect departments, sites, and sponsors on ongoing clinical trial projects, requests, and specifications
- Maintain communication channels with Sponsors and Contract Research Organizations as Secondary Project Contact
- Respond to Project Managers, internal departments, sites, and sponsors
- Update project status for Project Managers and direct manager
- Support investigations and resolutions for Quarantine samples
- Interface with Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management, and Executive Leadership
- Maintain study-specific site lists and verify investigator site information across databases
- Generate, verify, process, file, and submit Lab Report Access Forms for quality control
- Respond to supply requests, corrections, patient reports, inquiries, and concerns
- Document meeting minutes and maintain the Project Dashboard Tracker spreadsheet
- Address escalated site queries and Double Data Entry queries
- Manage Study Closure Protocol notes
- Complete and submit Clinical Trial Materials work orders
- Provide recurring study-specific management reports to clients
- Facilitate distribution of study documents to sites and sponsors
- Manage portal user account access, including creation, adjustment, and deactivation
- Support Study Set Up Managers with Salesforce projects, tasks, milestones, project health, Opportunity Amendments, study-specific email addresses, and Replicon setup
- Serve as a reference point for clinical investigators and handle questions, concerns, and complaints
- Perform other related duties as assigned
Requirements:
- Strong customer service skills
- Ability to stay organized and manage multiple tasks
- Strong communication and interpersonal skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures
- Ability to draft clear and effective business communications
- Ability to present information and respond to questions from managers, clients, customers, and the general public
- Basic math proficiency
- Ability to solve practical problems with limited standardization
- Ability to interpret written, oral, diagram, or schedule instructions
- Proficiency with office applications, word processing, spreadsheet, and database software
- Advanced knowledge of Microsoft
- Bachelor's or associate degree, preferred but not required
- University program certificate, preferred but not required
- 2–4 years of relevant lab experience, preferred but not required
- Experience or training in the clinical trial industry, preferred but not required
- No travel required
Benefits:
- Equal Opportunity Employer
- Inclusive workplace committed to diversity
- Reasonable accommodation for individuals with disabilities
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